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October 2023 by michele griebel
First time home buyer, and the way Liberty handled my mortgage application was horrible! To the point I had to pull my application and find someone else last minute. Was told by the loan officer I was approved for the $7500 grant money. Included on my price sheet. Was told a couple times that it would be included. When my offer on a house was accepted, I'm THEN told that the grant was no longer available. I was never told that these were limited funds. And when they did exhaust over a month ago, was never told this. All I was repeatedly told was that these funds were available to me! I took this $7500 into consideration when I was making an offer and crunching numbers. Liberty Director and CEO said they would make it right with me, but they did nothing to make up for this huge loss. The loan officer said he would look into other programs for me, but then did nothing and locked me into a rate without even letting me know. I had to contact another lender and they did a quick turnaround approving my application. They found out about my situation and are assisting with some closing costs and matched the rate. Will never recommend Liberty or Pete for a mortgage loan. They made a happy time into a very stressful situation.
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October 2023 by Connor Boucher
I've been a loyal customer of LBFCU for years thanks to their Kasasa Checking Account that promises 5.5% APY if you hit 12 transactions/month.I've consistently hit that number, only to find out that LBFCU only counts a very few towards that transaction threshold.I've found it's a total scam to keep customers bank account balances high and every month to re-categorize credit transactions as "withdrawals", when they are categorically not.Don't be fooled. Find another bank that provides APY without having to hit transaction thresholds.
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September 2023 by Amber O'Hara
Sean at the 56th st branch went out of his way to help me, and followed up as promised. Great customer service, thank you!
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August 2023 by Eric Nelson
The people here are always friendly and helpful! So glad I switched banks to Liberty First!
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July 2023 by James Winchester
Been a member for years and except for a $5 charge (due to inactivity) making my account delinquent, never had any problems. Even helped reverse a $35 charge-back fee I'd received in error- their system automatically re-enrolled me in Overdraft Protection.... Always helpful and great customer service! Thanks
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July 2023 by Kelly Ford
I love my new bank!!!
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April 2023 by alfredo reyes cruz
(Translated by Google) The best bank for me, this experience for me is based on the fact that they have always helped me with good credit or bad credit.(Original)El mejor banco para mi esta esperiencia para mi esta basada en que siempre me an ayudado con buen credito o con mal credito
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December 2022 by Laura Peters - 6P1SBO-C
I recently applied for a personal loan online, I was contacted back my Cord Williamson (Loan Officer), and not only did he help me with the loan I requested, but he also went out of his way to offer options for me to better my financial life.I thought there was no hope for my previous dumb financial decisions that were coming back to haunt me , but he went ABOVE & BEYOND to help. He could have just run my credit and not offer any help for the things on my report, but he didn't.I hope this reaches his Supervisor/Manager or even higher up and hope that he gets some incentive and/or recognition from his leadership about how valuable and great of an employee they have.Thanks again Cord!!!!
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November 2021 by MELINDA BROWN
Love this bank! Always helpful and have given me great advice!
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September 2021 by Pinup 78
Always helpful and friendly!! Great place to bank!
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June 2020 by John Adams
Friendly and accommodating
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August 2019 by Adam Ofri
If you trying to work with a bank that’s will answer your phone call and treat you well. Go to another bank!
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June 2019 by Adam
If you trying to work with a bank that's will answer your phone call and treat you well. Go to another bank!
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September 2018 by Arch Stanton
Always helpful and courteous
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February 2016 by bristolhitch
Kind and helpful. Years of baking here and not disappointed.