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December 2023 by Jaicein Mayfield
Just had a terrible experience 11/25/2023! My elderly grandparents came to town. We booked the room via Expedia. Upon arrival, they demanded we put a credit card on file. We complied. My grandparents had to change rooms TWO TIMES. Because their ac unit was blowing cold air (it snowed outside this day)!!! They moved them rooms, then they could not get the keys to work for the new room. They were extremely rude and disorganized. They checked out on the 25th, and my credit card was charged for a random 56 dollars! We called and demanded an explanation, and they hung up on us. Then they called the person who booked through Expedia saying they did not try to charge us. But I have the notification from my credit card. Luckily, I froze my card to avoid something shady happening. DO NOT BOOK HERE! NEW OWNERSHIP IS A MESS!
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November 2023 by Nathan Kelley
It's absolutely terrible!! The person behind the counter was very rude and would not allow me to check into my room that the VA reserved. He even lifted the monitor to show me the reservation but told me the room was not paid for. I can understand misinformation, but his approach, attitude, and words were unacceptable. The VA put me in this exact hotel 2 weeks prior, and the woman at the front desk was an absolute delight. She ran into a similar issues and yet she took the time to overcame whatever it was and got me in a room. Polar opposite experiences at the same hotel.
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November 2023 by Tara Young
This place is a straight up scam. The facility is dirty and not kept up as it should be. We found bugs in the room when we first walked in. There was a dirty rag in the tun and hair everywhere. It was digusting. On check in, they refused to give us a copy of the receipt and then charged an extra $145 fee AFTER we checked out. 2 months of calling and not once did anyone try to explain why or help. Everyone has been rude. We finally got someone named "Bobby" to call and she speaks over you and won't even let you talk. She lied and said we agreed to the fee for a pet and refused to provide a copy of this supposed signed document. Scam. Don't stay here if you don't want your bank account drained without notice.
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November 2023 by Ruth Bierman
The one light by the bed was broken. And the alarm on the clock went off every 10 minutes starting at 10 minutes to 6 am.
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November 2023 by Kevin L.
This is by far the worst hotel ever. The so called GM Bobbie & her sons are extremely rude. the rooms smell like mold & the carpets are all dirty. I wouldn't recommend staying there to my worst enemy...
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October 2023 by McNeal Kids
This was possibly the worst hotelI have ever been to there was a blizzard the night i stayed there and in the morning the breakfast was so bad i had diarrhea for the next ten weeks on my second night it was so bad there was a swat team taking out somebody above me !!!Don’t stay at this hotel RUN!!!!!
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October 2023 by Jeff Johnson
This was my place to stay when I was in town for the last 17 years. Staff was always friendly, the rooms were always cleaned every day and, coming from a traveler, that is a VERY rare thing. The beds were comfortable and all was good. Now the breakfast was the same the entire 17 years with the exception that hard boiled eggs are no longer available. Fast forward and there are new owners and my last stay I was greeted by a higher rate for me (I always had great rates because of the frequency of my stays), and a pool so cold you couldn't swim in it. The rooms are still great, despite being dated, but I have noticed a completely different staff and the same breakfast...lol. Also there are far fewer people staying there than what I was used to. They must have been turned off by the increased rates. I now stay elsewhere.
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October 2023 by Kari Chalker
I was passing through Kearney when my car broke down. The New Victorian was an affordable, safe, and comfortable place to wait for repairs. Kern provided excellent service, asking me some questions to be sure I was getting fair treatment from the local mechanic and promptly following up when I needed a receipt emailed to me a couple of weeks later. It's refreshing to get such great customer service!
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October 2023 by Angie Lau
It's not the prettiest or updated place, but the rooms are clean and spacious. They have everything you need in the room: microwave, fridge, iron, blowdryer. Breakfast has cereal, waffles, biscuits & gravy, oatmeal, juices, coffee, tea, bagels and toast.The bed was the most comfortable bed! I've stayed at the Fairmont in many large cities, and 5 star resorts around the world, and the bed here is way better!Location -cool natural foods grocery store right in front, and a huge Target store across the street.
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October 2023 by Chelsy Bailly
Old 2-star hotel. Did not enjoy the quality of the room or the breakfast served.The room had a strange smell and the water was very hard with a distinct smell as well. The shower curtain had multiple rips/holes in it. The room cards were deactivated every day so you had to wait in line to get in activated again (not a fun experience after a long day at training). They only made one of the beds each day though both were used and did not do a good job cleaning overall (i.e. vacuuming crumbs/hair).They did not have any options for people with allergies and were unwilling to accommodate (i.e. make fresh eggs). Breakfasts were limited to items primarily with gluten. They didn't have items like hard boiled eggs or other allergy friendly items.Overall, disappointed and won't be staying here again.Rooms: The rooms were not good quality. Much of the furniture was stained. The room doesn't come with extra blankets for the pull out bed provided. The room key has to be reactivated each day. The shower curtain had rips and holes in it. Many of the towels were fraying. Staff only made one of the beds though both were used.
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October 2023 by Damian Brooks
Great rooms fir a great price. Clean smelled good soft beds and pillows. Dog friendly 25$Rooms: Clean and big
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September 2023 by Kelli Akin
This was a bad idea, the place had an indoor pool. I thought it would be a great place to take my granddaughters, but the pool was closed. The rooms were not the cleanest, and the man at the counter was not the friendliest. He decided to help a lady that just walked up in the middle of checking me in. I was not impressed.
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September 2023 by John Schliep
Good value. I wish the smokers would not smoke at the entrance. When I arrived there were about 6 smokers as you entered the place. I would move them 20 feet away from the entrance.
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September 2023 by Troy Risdal
They charged me for two king size bedrooms. Stayed in one double queen Charged me for two rooms. Will not return my money. Will not answer the
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June 2023 by J. Ricard
I picked this location for a hot breakfast... Around 120 at night, it was not unreasonable... I know most of these have waffle machine. But usually eggs and some kind of meat ham sausage ect...You do get a hot breakfast with the waffle machine but they prefer biscuits and gravy. They do have cold cereals and hot oatmeal..
