Horrible customer service. Employees turn your card OFF when THEY get upset. Sorry Margarita you can't say a card is lost or stolen because a customer says you're unprofessional. Pinnacle customer service has said this location has gone downhill. Union bank and trust is much better and they treat their customers well.
August 2021
The quality of employees has gone down hill. The worst customer service. They are poorly trained and just yell and talk over you. Go to any other bank if you value your time and money.
April 2021
Be careful doing your home mortgages here. They are backed up, then tell you a rate and back out of it, and take forever with excuses, vs be honest. I passed up other deals to go with Pinnacle, and Pinnacle fell short, and excuses for something that was very easy other places. A simple lower rate home mortgage refi with... read full comment
