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April 2023 by Cynthia Reynolds
Great place to bank. Very nice tellers. Very helpful.
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February 2022 by Ron Cunningham
Always friendly whether inside or the drive thru.
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August 2021 by Sarah Herman
Horrible customer service. Employees turn your card OFF when THEY get upset. Sorry Margarita you can't say a card is lost or stolen because a customer says you're unprofessional. Pinnacle customer service has said this location has gone downhill. Union bank and trust is much better and they treat their customers well.
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August 2021 by Jaxson Herman Fisher
The quality of employees has gone down hill. The worst customer service. They are poorly trained and just yell and talk over you. Go to any other bank if you value your time and money.
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April 2021 by David Fiala
Be careful doing your home mortgages here. They are backed up, then tell you a rate and back out of it, and take forever with excuses, vs be honest. I passed up other deals to go with Pinnacle, and Pinnacle fell short, and excuses for something that was very easy other places. A simple lower rate home mortgage refi with no cash out.
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February 2021 by Palomarne
I am very disappointed with Pinnacle Bank. They are on permanent lock down. I am a customer and I am treated like a criminal every time I go there. I need a bank that is open for my business and one that will treat me with respect. This bank does neither.
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April 2020 by Shawntae Hollins
Texting messages
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July 2019 by Shaye Cooper
The staff here are very polite and helpful. I came here after being treated poorly at the Haymarket branch, and was treated with respect, dignity, and professionalism. They quickly resolved my issue. I will gladly continue banking here in the future!
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June 2019 by Dominick Vanlaningham
Always friendly and prompt service!
