Supreme Spa & Pool offers a wide selection of pools, including above ground and inground options, with various shapes such as round and oval. They guarantee the lowest prices and have over 25 years of experience, providing customer service that many customers praise for its professionalism and knowledge. Their team is known for helping customers design their backyard oasis and answering questions thoroughly, making the buying process smooth and enjoyable. However, some customers have experienced mixed service after the sale. While initial sales and installations are highly rated—often five stars—service and support afterward can be inconsistent. One customer expressed frustration with ongoing water pressure issues that persisted for a year, despite multiple calls, visits, and attempts to fix the problem. They felt that the service was limited, costly, and not always effective, with some repairs requiring replacements of seals and parts that were not fully covered by warranty. They noted that troubleshooting and fixing issues often involved additional chemicals and expenses, and that the company’s after-sales care was expensive and limited in scope. Despite these challenges, many customers have praised specific staff members for their professionalism and helpfulness. For example, customers appreciated thorough explanations about the installation process and chemical advice, as well as prompt responses when issues arose. One recent pool installation was described as an excellent experience, with a team that was friendly, responsive, and highly coordinated. Customers also highlighted positive interactions with staff for hot tubs and service calls, emphasizing the company's knowledgeable and friendly team. Overall, Supreme Spa & Pool is recognized for its wide variety of products, competitive prices, and experienced staff, though some customers advise managing expectations regarding after-sales support and service.
We've had our hot tub from SP&P for 14yrs. We just had the main motor go out in it and it was expensive to replace, but they had good customer service and everything worked efficiently again! Five Stars for our service man Vincent
October 2025
Great information. Could have reminded me about member programs.
May 2025
Overpriced pool supplies, but the staff is nice and helpful.
