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January 2024 by Brian Sivill
I am currently searching for a way to address bank fraud on my account at UBT.They have no actual after hour support to help.They have an automated card hotline.Someone has accessed my account not using a card, and this Bank does not appear to care. They have no accessible process for addressing this so, I have to sit here and allow someone to access my account, because they don't have any way to address it.I would not be posting this if they had a way for me to address this.
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January 2023 by Barbara Rooney
Overall, all the bankers/tellers, give excellent customer service. Union Bank & Trust offer a wide variety of banking services for personal accounts. They have a great feature to protect your debit card by freezing it. Union Bank & Trust have the most trusted security measures in place but not so you cannot access your account. They go out of their way to help you and provide the best experience!
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July 2022 by Barb C
I would give no stars if I could. My experience was horrible! In April i opened a savings account. I never received a statement or an ATM card... ever. I have call no less than 6 times, each time told it was the back office and someone would call me. No one ever did. I have verified my address 3 times. Today i was on hold for almost my entire lunch period waiting again to talk to someone. Got the call center, finally after 20 minutes on hold, and she was no help... said she could close my account if i emailed a form, then said it would take another 2 weeks to get my money from closing said account. Unacceptable... absolutely unacceptable. Will never go back! Moving my 401K out as well.
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April 2022 by Rooney Rooney
Overall, all the bankers/tellers, give excellent customer service. Union Bank & Trust offer a wide variety of banking services for personal accounts. They have a great feature to protect your debit card by freezing it. Union Bank & Trust have the most trusted security measures in place but not so you cannot access your account. They go out of their way to help you and provide the best experience!
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October 2021 by David Frederick
A wonderful local bank that takes care of small businesses. Thanks Russ Ripa.
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December 2020 by ADAM H
Have been banking here for about 25 years and no reason to switch.
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October 2020 by Justine Nissen-Erickson
This bank is not trustworthy, they say they have something taken care of and they go back on their word and procesd a stopped payment anyway. They say sorry and they will take care of it and then they don't because they aren't legally obligated too. Would you trust your money when they think it's no big deal for you to lose $1400 because they were careless?
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March 2020 by Dylan Pittman
Business Banking Made Easy and Personable. Thanks to Business Banker Ms. Tam . She is so very helpful in managing my small businesses financial transfers. providing free deposit slips for my tenants to pay rent is very convenient and helpful.
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May 2019 by Brandon Carlile
The tellers were incredibly rude. I sat at the drive-through window for 5 to 7 minutes and none of them even addressed me. Will not return to this location.
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February 2017 by David Beard
I head a great experience with my mortgage through Union Bank at this location. Thanks Jim.
