Arona Home Essentials Norfolk offers a generally positive experience for customers, highlighted by helpful and respectful staff who are proactive in assisting with needs, particularly noted for their service. Many customers appreciate the staff's professionalism and willingness to answer questions. However, there are complaints about inconsistent service, such as missed appointments and unresolved issues with products. Overall, while the customer service is praised, some customers express frustration with the company's follow-through on repairs and support.