Buckle at Westroads Mall is a specialty retailer focused on delivering exceptional service and style. Reviews consistently highlight that the staff is attentive, friendly, professional, and very helpful, creating great and unforgettable experiences. Employees are noted for being sweet, thorough, and going out of their way to make customers feel comfortable. They are praised for their intuition in finding exact items, offering great options, and providing dedicated assistance from greeting to checkout. Customers report being very happy with their purchases, often leaving with more than they planned due to the excellent service. The store is described as very well organized, stocked, and easy to shop, though it can be a bit messy during hectic times. Shoppers appreciate the curated mix of apparel, accessories, and footwear, including perfect colors and items for special occasions. The overall sentiment is that the customer service makes the difference, leaving customers impressed and eager to return, knowing they will look good. It is a place where the entire family can have a positive experience.
Tessa waited on me and she has great customer service and can pick out just the right outfit for you. You should ask for her when you go in.
April 2026
I just want to give a shoutout to Tori at the Westroads Buckle location. I had an issue with the store and went to her because she’s always been amazing to me and has helped me find so many of my favorite outfits. She took the time to really listen and made me feel like she genuinely cared about resolving the situation.
July 2025
Tori was great she helped me find exactly what i was looking for
