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November 2023 by Grant Shaw
I was having difficulty moving a sim card from an old phone to a new phone. The tech spent 15 minutes handling that task for me, but declined to charge anything, saying "It didn't take any time." This is the 2nd time I've enjoyed CPR's free services for small issues. These experiences tell me that a customer can be confident that charges for repairs will be fair and reasonable. It is certainly where I will go when I am having any kind of device problem. Thank you, CPR, for being an outstanding vendor in our community.
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October 2023 by Charles Crom
I recently visited this location to have my screen repaired under insurance, and the scheduling process was hassle-free. Initially, when I received my phone after the screen repair, it appeared to be in good condition. However, as I got into my truck and started to put my caseback on, I discovered that the back of the phone was broken. I returned to the store and inquired about the damage. The staff member explained that it happened during the repair due to a clamp they had used, and they assured me they would order a new original back for my phone. They kindly asked if I could return in a few days to complete the repair.A few days later, I returned to the store, and they promptly fixed the back of my phone within minutes. Unfortunately, once again, upon inspecting my phone outside the store, I noticed that it had been replaced with an aftermarket back. I believe that if the damage occurred during their repair, they should have replaced it with an original part to ensure my device was returned to its original condition, ( I get it if they have to replace with an aftermarket part for insurance but this wasn't for insurance) rather than opting for the least expensive solution. This aspect of the service left me somewhat dissatisfied with the overall experience.
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September 2023 by Sabrina Jayyy
I work out of state, I’m just in Omaha for a job, dropped my phone and cracked the screen and the back of it, I called several places and I Highly recommend this place for cell phone repair!! They were super quick, reasonably priced, and super nice and helpful. Carmen was awesome. Fixed my front screen and back of my note 20 ultra (very hard to find a place to repair this phone screen) in an hour. Some places wanted to keep my phone for up to 6 days to fix it.If you need your phone screen repaired go to this place and ask for Carmen she will take care of you!!Thanks,Double D…. (Todd)
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August 2023 by Sabrina Jones
I work out of state, I’m just in Omaha for a job, dropped my phone and cracked the screen and the back of it, I called several places and I Highly recommend this place for cell phone repair!! They were super quick, reasonably priced, and super nice and helpful. Carmen was awesome. Fixed my front screen and back of my note 20 ultra (very hard to find a place to repair this phone screen) in an hour. Some places wanted to keep my phone for up to 6 days to fix it.If you need your phone screen repaired go to this place and ask for Carmen she will take care of you!!Thanks,Double D…. (Todd)
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August 2023 by t3rRyan
Dropped off my iPad for a factory reset, as it got locked and unavailable for use. Although it took a bit longer than expected, Ryan went above and beyond to get my device fixed and restored.The best part of my experience here at CPR, was that Ryan didn't try to "sell" me any unnecessary repairs or parts like other shops might prey on. All seems to be working as expected. Highly recommended!
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August 2023 by Jim Burnett
I have been there a few times & they always are fast, friendly & helpful. Never a bad experience. Today, I went there with a problem charging my phone that had been happening for a few days & they figured out that it was just a dirty charging port. They were able to clean it in a few minutes and sent me on my way. No cost!
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July 2023 by Tess Nielsen
Had the parts I needed that seem to be hard to find. Fixed me up quick and priced under everyone else! Hopefully won't be back but if I need my phone fixed, this would be my first choice.
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July 2023 by Anna Gornell
I highly recommend this place. The customer service was great even when busy and helped me call other stores for what I needed.
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July 2023 by T Grubesic
This place is awesome! The staff are helpful and knowledgeable, and are happy to teach you how to save money on BS phone repairs. I have had them do screen and charging port replacements in the past, and today an employee helped me after I ordered a battery replacement kit online that didn't have all the parts. He literally taught me how to do a battery replacement without trying to rip me off. I can't recommend them enough!
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July 2023 by C S
We have brought multiple devices in to be fixed from my son’s Nintendo switch to a our laptop and we’ve always received honest advice on repairs or just replacing a charger cable instead of a really expensive repair. I can’t say enough good things about CPR Cell phone repair.
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June 2023 by Mike Crouch
Went in there for a broken lense on my camera. They told me that they would call me the next day and they did. Told him I would be in on Saturday but i didn't make it. Went in Monday he said it would be fixed in 30 minutes. Got back in about 35 minutes and it was done. Amazing job well done. Would recommend this place to everyone great job!!!! Thank you very much
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April 2023 by matthew vacanti
Highly recommend! I called ten minutes ago to get my charging port repaired. They cleaned the port when they could have done the repair and made money. They fixed the issue with no charge and have earned my business going forward. Thank you!
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April 2023 by Ju D
Freakin awesome!! Cracked my note 20 ultra screen while in omaha for work. Called and they had a screen in stock..hour later im back!!! 350 dollars but..glad they were able to get me back up and running. ??
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February 2023 by Sandra K
It's never cheap to fix a broken cell phone, but CPR was the same or less expensive than the other shops I called. They've been able to get the parts quickly if they don't have them in stock. The phone is finished when they say it will be done. I hope I don't have to visit again but will if I happen to break my pocket computer again.
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February 2023 by Brent Schulz
Ryan went over and above to help me with a warranty claim! He kept me informed of findings and gave me options for the repairs. Pricing is better than their competition too.
