Goodwill Retail Store & Donation Center is a popular spot for thrifting, offering a variety of used clothing and household items. Many customers appreciate the reasonable prices and the store's cleanliness and organization. The staff, described as friendly and engaging, enhance the shopping experience, making visits enjoyable and fun. While shoppers frequently find great items, some note that the checkout lines can be long, even with many employees on the floor. Children love visiting, as they often find popular toys like beanie boos. One employee, Lori, is highlighted for her excellent customer service and helpfulness, particularly when customers face challenges like transporting larger items. Goodwill also plays an important role in the community, providing job opportunities and support to individuals facing barriers to employment through various programs. With multiple locations in Omaha and nearby areas, it remains a go-to destination for both shopping and donating.