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March 2024 by Joey Roland
Poor quality and even worse customer service. I've called, sent emails and even sent a letter by tracked USPS to the "Office of the President. Crickets...no response.....don't waste your money. You can get the same or better quality at Kroger for far less.
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December 2023 by MP
Wow, what a disappointment! I’ve never had such a tough piece of filet in my life…especially at these prices. I’d say that me and my family are done with Omaha Steaks! They seem to have lost their way. The prices are still high but the quality isn’t any more! As they say, fool me once!
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October 2023 by Chris Travers
Am on vacation overseas and attempted to place an order for my son in Maryland for his birthday. The website will not let me even look at what is available. I do not want it delivered here but to a US address! I have ordered several times before so I am an established customer. Called customer service (at my expense from SE Asia) and they would take my order but without access to the website, I have no idea what to order! Unless they change their website I will not order again!
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August 2023 by James P
Pricey, but normally good quality. However, in the name of profits, some things have gone downhill. Most notably, used to get free burgers with a large order. Still do, but oddly enough, they've gotten MUCH smaller
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February 2023 by Scooby Dioux
Horrible, horrible customer service!!Inaccurate and misleading shipping / tracking data provides customers with delivery information that cannot be relied upon.No help at all from customer service!ORDER AT YOUR OWN RISK!
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January 2023 by Alty
Great customer service! Called with issues on orders from Christmas season and a very sweet woman Kelly answered and helped us.Thank you again. You have earned the good reputation I will let everyone know how great Omaha is and absolutely reorder for years to come.
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January 2023 by Keith
Ordered steaks for my folks again this year for Christmas. Order didn't show up and I have wrote customer service. They responded initially, but haven't since. Poor customer service and no steaks for the family.
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January 2023 by Commando
Great customer service! Called with issues on orders from Christmas season and a very sweet woman Kelly answered and helped us.Thank you again. You have earned the good reputation I will let everyone know how great Omaha is and absolutely reorder for years to come.
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December 2021 by MaxwellT S.
Very disappointed, buyers remorse. Steaks nothing like pictures used in promotions. Thinly cut beef of average supermarket quality not worth the price. Not received when promised. Your business plan must be to sell each family just once because you know they won't be back.
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December 2021 by Debbie Whitaker
The ad in my Facebook feed said 50% off for extended cyber Monday sale, plus shipping and 8 free burgers. I purchased a large package deal of meat as well as several sides. I did not receive 8 free burgers. I contacted customer service and after several emails with different people stringing me along, absolutely nothing was resolved. This was my first, last, and only order. ?
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December 2021 by Kevin Bushy
Placed several orders as I normally do this time of year. 1 having sent to me and checked the box Christmas delivery. A notation came up and said would ship 10-17 days before Christmas. I received my confirmation and delivery date said 12/2. I emailed asking date to be changed to 12/10 since I would be on vacation 12/1-12/9. A reply came back that said we will change for $9.99. I had just spent over $670 on orders. I said cancel. Sad a company this large needs my $10. After all, I wasn't asking for the 24th! Throughout the year, I've spent more than $1100. Kansas City Steak, you've got my business now.
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August 2021 by Ro Ollie
I will never order Omaha Steaks again. Ordered 3 times, not sure which location my orders came from. Apparently, there are different levels/grade of steak from here. I ordered the moderately priced ones, figured middle of the road should be good. No. The steaks were tough, the chicken was as big as an egg. The sides and dessert were very good. The hot dogs were as well. The last time I ordered, I ordered the more expensive ones, same thing. I'd rather spend the same amount of money and just go to dinner. Hyde Park is a great place for a great steak.
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May 2021 by Michael Durso
Omaha Steaks offered a 50% off deal with free shipping. One of the products offered is out of stock, and they will not offer the deal if the product returns to stock after the expiration of the deal. I called to ask if they would offer a sort of rain check to honor the deal when the steak returns to stock, They said flat out no. This is nothing short of a bait and switch scandal!
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January 2021 by Nun Ya
I will never order Omaha Steaks again. Ordered 3 times, not sure which location my orders came from. Apparently, there are different levels/grade of steak from here. I ordered the moderately priced ones, figured middle of the road should be good. No. The steaks were tough, the chicken was as big as an egg. The sides and dessert were very good. The hot dogs were as well. The last time I ordered, I ordered the more expensive ones, same thing. I'd rather spend the same amount of money and just go to dinner. Hyde Park is a great place for a great steak.
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January 2021 by Mindy Nielsen
Extremely unhappy with customer service. We had two items left out of our order. We called to have the missing items shipped, since we paid for them, and were told it was too expensive to ship them to us. We were given a $25 gift card. However, you must meet the $79 requirement to order from them. So it will cost us another $54 to get the original items, we have already paid for. Will never order from here again. I order a lot online, and have never had a company not stand behind their shipping and products like this.
