Verizon

Most Recent Comments

• January 2024 by Reed Blanchard
  The assistant manager was smoking a cigarette outside and littered the cigarette butt :/
• January 2024 by Jason Mitera
  The rep we had was terrible and deceitful. He signed us up for three things we hadn't asked for. As we were finishing up, I noticed what he had done. I called him on the issues. He said we had to take two of the three. I got home and called Verizon, and they said it wasn't true. Between my trip to the store and my time on the phone trying to rectify the problem, I wasted hours of my time.
• November 2023 by Timothy Pollman
  They literally would not sell me a $1200 phone because I walked in off street without an appointment when they had representatives available. I even wanted to buy phone outright and not finance or make monthly payments with them. I did not even want them to set it up or help me besides selling me the phone. So even though I have Verizon service I went to a competitor to buy the phone because of their refusal to help without an appointment. They guy would rather stand there than make a commission off a walk up when they had people available for a simple transaction. Do not recommend this location at all. Don’t have a phone emergency near them. I literally am glad waiting to have the phone mailed to me in a couple weeks. We had even called about the phones availability before hand and they did not mention they would refuse to help us without an appointment.
• November 2023 by ionn0555
  It's not about the representative who helped me in this store ,He was actually doing his job well and properly,.but, AFTER I provided the store repsentative with required and current personal information- the decision maker at Verizon on the other end of phone call with their representative in this store -decided that I need to be questioned twice (apparently because of my middle eastern name origin) to (VERIFY) who I might be and where I lived in the PAST. I perceive this tendency to be suspicious about customers based on origin of their names as a discriminative act..
• October 2023 by Julian Erazo
  Bad customer service at least on this location. Not effort to satisfy the client, did an appointment and got there early, it wasn’t too busy and I still had to wait and even like that they helped different customer that arrived later.
• October 2023 by Craig “My Tiny Shop”
  If 80 - 90 minute waits are your thing you should definitely go waste your time at this store. I will say it is indeed my fault for forgetting my photo ID. But the person who was "helping" me was so adamant to point out that it's not their fault. Great. Now that I've wasted my 85 minutes there is absolutely nothing you can do to help? I can't verify information that is on my profile? Nothing? Maybe instead of making your customers wait that long o ly to find out they forgot their ID maybe ask at check-in. It just sucks you cannot do anything. You choose who you want to help and if they don't think thy can get a new phone sale iut if you they'll kick you to the curb. I wonder how many of Verizon customers how many have actually stuck around as long as I have. 19 years with a Verizon phone in my hand. The phone customer service reps do way better. Just skip the wait... Unless you're into that sort of thing!
• October 2023 by Roxana Pernas
  I was helped by Aaron and he was extremely nice and helpful! The service was quick and he gave me options! I have worked with other Verizon representatives and I have to say Aaron made it so simple for me. I really appreciate it and I would definitely be back with any concerns or new plans I might need help with in the future. Thank you! Roxy
• October 2023 by L P
  A trip to Verizon is never fun, but Terry (I hope I'm remembering his name correctly, the person I was with said it might have been Steven but I'm pretty sure his name was Terry not Steven) was absolutely lovely. He was perhaps the most personable and helpful customer service employee I've come into contact with in a very long time. Made a stressful situation so much better, and figured out my problem within a couple minutes. Mitch (super tall guy, seriously he is a whole two feet taller than me... I'm not exaggerating) greeted us at the door, and was super kind and funny! Both excellent employees! In a world where the average Verizon employee is pretty iffy, you have two gems. Give them a raise.
• October 2023 by Sean A.
  this place had me wait 2 hours just to tell me that they're about to close so they can't assist me
• September 2023 by Alexis Liebig
  There was a bit of a wait time as I came in shortly after 5 this evening. However, the staff was extremely professional and attentive to each customer. Thank you, Geo, for the high quality customer service and patience you shared tonight.
• September 2023 by Palomar 6592
  I walk in the store and see two people working and five managers standing around talking about social matters. I came in because my phone had 0data and I was leaving for a concert 8 hours away. I never used all of my data before in five years. There was an issue on there end. I asked the manager that checked me in about why they are standing around. He stated they were managers and they don’t work with customers. I did try calling in to tech support. They only have reps in Manila that barely speak English and after six hours of phone time and four store visits I am still working on a resolution. I am so disappointed with the bad direction Verizon has gone. They treat customers like they are locked in a cell. I cannot recommend Verizon and strongly suggest you avoid the location near 76th and dodge. The managers are so lazy and don’t want to assist customers.
• September 2023 by Mindy Parker
  Verizon exists in its own dimension where time moves baxkward. Physicists ahould study it to unlock the secreta of time travel. It's truly mind blowing how long it takes to do anything here. Getting a new phone? At least 2 hours. Activating a new phone you already bought? 2 hours. Standing at the front door waiting for the asaholes to finish their conversation so they grace you with their presence to put your name on the 2 hour long wait list? 2 hours. I think you get the picture.
• August 2023 by Kaitlyn Barnes
  What a relief! I had been dealing with a phone disaster for over 2 weeks(for someone that uses their phone for work, this is no good). Between another store pawning me off on the tech support, to working with tech support (not helpful btw) , to waiting for approximately 10 days for a replacement phone, in which I pay insurance for! I walked right in to the store at 76th and dodge, I was greeted, and supported right away. I worked with Jesse, a store manager. He was calm, professional, understood my frustrations, and went to work. He got my phone transferred, kindly asked it was ok to assist his staff while he was assisting me, I was very impressed. This is what service should look like. It was clear his staff respected him as a leader, and all were noticeably supporting others needs. I will never go to another store. Thank you, Jesse and the 76th and dodge store, for wrapping up my mess of a situation with ease and kindness. I would highly suggest this store!
• August 2023 by A
  I love this location because I feel like they always get things done. 3 stars out of 5 because of two interactions. I've been coming here ever since I opened my Verizon account years ago. The only downfall was the constant rudeness of one of their associates. The first time I dealt with Marcus was a few years ago when he got mad and frustrated that I didn't want to put protection on my phone. He complained and complained to me that it was a good deal and that he didn't understand why I didn't want it. He even mentioned that the manager was upset that I didn't want the protection and was questioning his ability to sell. He kept on going to the back frequently all frustrated. Well, at the end he acted like if I was offending him because he was saying things like "you can ask anybody in here to verify that I'm not lying to you". The thing is I didn't care. I don't like protection on my phones period. Regardless on who likes it or not it is my decision to make. I took this interaction as a shock because I felt that everybody could hear our argument and it was embarrassing. At the end I justified it as maybe he was a having a bad day and I let it go.Flash forward to years later and to my surprise.. he was still there. I was hoping and hoping that I wouldn't get attended by him. Alas, it was him who attended me. This time around, I was a bit more emotionally prepared to interact with him. Yet, I was honestly wanting not to deal with him. It seems like he doesn't like to reiterate what he means about bills or payments or anything really because then he comes back to "listen, just listen to what I'm saying" in a passive aggressive form, when I only wanted to confirm. He is just aggressive. Maybe he needs anger management classes... He then started to say that he had more than a decade working for Verizon, when I didn't care to know that. It was as if he was trying to dominate the conversation to make him the "expert" working there. He does sells. An "expert" doesn't ask a customer if they want to phone protection or add ons and then refusing the customers wishes. I prefer a new person instead of him.Customer service is more than selling. It is about being empathetic, kind, nice and understanding with the customer in front of you. With that said, all the other associates were great and didn't question any of my decisions with my account when I've gone. But now I go to other locations instead of this one to try to avoid him. So far so good in the other ones.
• July 2023 by Adel with one E
  I love this location because I feel like they always get things done. 3 stars out of 5 because of two interactions. I've been coming here ever since I opened my Verizon account years ago. The only downfall was the constant rudeness of one of their associates. The first time I dealt with Marcus was a few years ago when he got mad and frustrated that I didn't want to put protection on my phone. He complained and complained to me that it was a good deal and that he didn't understand why I didn't want it. He even mentioned that the manager was upset that I didn't want the protection and was questioning his ability to sell. He kept on going to the back frequently all frustrated. Well, at the end he acted like if I was offending him because he was saying things like "you can ask anybody in here to verify that I'm not lying to you". The thing is I didn't care. I don't like protection on my phones period. Regardless on who likes it or not it is my decision to make. I took this interaction as a shock because I felt that everybody could hear our argument and it was embarrassing. At the end I justified it as maybe he was a having a bad day and I let it go.Flash forward to years later and to my surprise.. he was still there. I was hoping and hoping that I wouldn't get attended by him. Alas, it was him who attended me. This time around, I was a bit more emotionally prepared to interact with him. Yet, I was honestly wanting not to deal with him. It seems like he doesn't like to reiterate what he means about bills or payments or anything really because then he comes back to "listen, just listen to what I'm saying" in a passive aggressive form, when I only wanted to confirm. He is just aggressive. Maybe he needs anger management classes... He then started to say that he had more than a decade working for Verizon, when I didn't care to know that. It was as if he was trying to dominate the conversation to make him the "expert" working there. He does sells. An "expert" doesn't ask a customer if they want to phone protection or add ons and then refusing the customers wishes. I prefer a new person instead of him.Customer service is more than selling. It is about being empathetic, kind, nice and understanding with the customer in front of you. With that said, all the other associates were great and didn't question any of my decisions with my account when I've gone. But now I go to other locations instead of this one to try to avoid him. So far so good in the other ones.