Verizon in Omaha offers a wide range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or shop online, with options such as online order pick-up, free 2-day shipping, express lockers, and same-day delivery where available. The staff at this location are known for their helpfulness and dedication. Many reviewers praised the employees for their professionalism, patience, and willingness to go the extra mile. One customer shared that despite a unique and challenging cell phone issue, the staff spent extra time searching for solutions, calling tech support, and involving manufacturers, all while keeping the customer informed and engaged. The staff demonstrated strong internal and external support, making the customer feel valued. Others highlighted specific employees like Aaron, who provided quick, helpful, and simple assistance, and Terry and Mitch, who made a stressful visit much more pleasant with their personable and helpful attitude. The manager was also appreciated for trying multiple options to help with deals and solutions. Although wait times can occur, the staff remains attentive and professional, ensuring each customer receives high-quality service. Overall, Verizon in Omaha is recognized for its engaged staff, personalized service, and commitment to customer satisfaction.
I was greeted by Izzy who connected me with Jose. Jose assisted me wonderfully plus he has a great smile! He’s a great representative for Verizon customer service b cause he is very knowledgeable but not condescending! Thank you!
July 2026
Have tried calling to set up an appointment for the past 3 days. No one has answered.
Store employees were incredibly helpful and the experience was great once in the store!
July 2026
Went to the Verizon store on Dodge, Jesse and Peyton were fantastic! They were helpful and friendly and made the whole experience 100 times better.
