Verizon

Most Recent Comments

• February 2025 by Austin Croghan
  Absolute Worst Customer Experience – Corporate Needs to Step In Immediately
  
  If I could give this Verizon store negative five stars, I would. The complete lack of professionalism, leadership, and basic competence from both management and staff is beyond unacceptable. No one seems to have a clue about what’s going on, and the level of disorganization is frankly embarrassing for a company of this size.
  
  My wife spent over two hours at this store with our 2-year-old and 1-month-old infant, just trying to activate her brand-new iPhone 16. A simple process, right? Apparently not for Verizon. The employees wasted hour in a half connecting her with a technician—the exact same line we could have just called ourselves! Why even have a store if no one there knows how to do their job?
  
  To make matters worse, this isn’t a one-time inconvenience. She purchased this phone three days ago and has now had to return to this store three times, wasting over four hours of her time—all because your employees are either incompetent, undertrained, or just don’t care. How is it that a billion-dollar company can’t figure out something as basic as activating a phone?
  
  The most infuriating part is the way they just kept giving her the runaround—zero accountability, no real solutions, just excuse after excuse. It’s obvious this is a pattern when you look at the flood of one-star Google reviews filled with the same complaints.
  
  I have also heard the same continuous theme from other countless friends and family having the same issues.
  
  I expect immediate action from Verizon Corporate Headquarters. Someone needs to reach out right away and explain how this level of dysfunction is acceptable. It’s sad to see big companies slide backwards from hospitality, good customer service, and quality management.
  
  AI could have served better than this.
• February 2025 by Johnny G
  Experts at giving you nothing when you need help. Could not/would assist me because my name on the account was a shortened version of my legal name. FYI...both names are legal and I prefer the shortened version. I provided 2 ID,s and text verification. What else do you need? I don't need this hassle in my life.
• January 2025 by revolution studios
  Everyone is now with Verizon I guess
• January 2025 by Dustin Barrett
  Subject: Complaint Regarding Order Experience - Request for Compensation
  
  Dear Verizon,
  
  Dealing with your company is always a memorable experience, but today you truly outdid yourselves.
  
  At 10:20 AM, I placed an online order for a phone to be picked up at your Greyhawk store located at 14811 W Maple Rd, Omaha, NE (Store #N833201). While I live in South Sioux City, NE, my wife was working in Omaha, so we figured the express checkout service would save time and effort. Spoiler alert: It didn’t.
  
  At 10:54 AM, I received an email stating that my order was ready for pickup in the express checkout locker. Sounds great, right? Except when my wife arrived and entered the pickup information, she found... drumroll, please... an empty locker. Adding insult to injury, I immediately received another email claiming the phone had been picked up. Spoiler alert #2: It hadn’t.
  
  After 3.5 delightful hours of waiting and head-scratching, my wife finally received the phone. There was no explanation, no apology, no acknowledgment of the hassle your mistake caused. Nothing. Meanwhile, I spent nearly an hour on the phone with your customer service team trying to make sense of this disaster. You can imagine how fun that was.
  
  This whole ordeal is unacceptable. I demand compensation in the form of a credit to my bill, free products, or some other meaningful resolution. At the very least, I expect your Greyhawk store to be made aware of their mistake so they can avoid leaving lockers empty in the future.
  
  Oh, and speaking of customer service—does Verizon seriously not have a customer service email in 2024? Are you expecting customers to send smoke signals, or should I plan to request assistance via Pony Express next time? For a company that touts its cutting-edge technology, this is laughable.
  
  I expect a prompt and satisfactory resolution. Please surprise me and get this right the first time.
• January 2025 by Anna Presser
  Got sent 2 replacement phones on accident so I call customer service witch took like 15 minutes just for her to try and sell me something I’ve said no too numerous times and then told me to go take the extra phone into one of the corporate Verizon stores and return it there. Talked to the manager she was rude acted like I was the biggest idiot she’s ever seen and got mad I even took it in like CUSTOMER SERVICE TOLD ME TO DO then she told me I have to do all of these things to send it back turning this into my problem no thanks I’m not the one who made the mistake I shouldn’t have to do the work and she goes on and on about how no we don’t take phones blah blah just annoying so I go to another location that wasn’t corporate and the lady was nice didn’t try to sell me anything that I didn’t want and already said no too and actually helped my situation she said she would have taken it if she was a corporate store but that store wasn’t the manager at the corporate store should’ve taken the phone with a smile and figured it out because that’s her JOB her MISTAKE and her PROBLEM! Like I’ve been in that store so many times trying to figure out this whole new phone situation because customer service kept hanging up on me or not helping or leaving me on hold is this really how you run a business Verizon? And I’m not the only one I see all the other 1 star reviews too Verizon will not help you or be nice to you if they can’t sell you something or make money off you terrible customer service and I’ve been working as a manager in customer service for a few years typically I don’t leave reviews but you guys need to either hire good employees or change some policies also side note I’ve heard this same incompetent manager give attitude to other customers as well while I was sitting on the bench waiting for 45 minutes
• January 2025 by Doug Rohrer
  I go back on recommending this place!!
  After my issue of a Xmas gift getting ruined because Verizon shut off the old phone the day I bought the new one for a Xmas gift,
  Now today I go in and try to outright buy an Apple Watch to turn on after Xmas and the guy gets upset because I’m not adding to plan today and not doing the payments by just outright buying it. He tells me they don’t sell product and that I should try somewhere else. At the Apple Store now buying it outright.
  
  I wish Verizon didn’t have the best coverage as their employees are horrible!!
  
  After an issue at another location and speaking to Shareena and Pamela, my wife and I visited this location and couldn’t believe how Shareena and Pamela went above and beyond to make things right with Verizon!! My wife and I couldn’t be more pleased with both of these women’s professionalism and understanding. Would definitely recommend this location to any and everyone!!
  Thank you VERY much for all your help!!!
• December 2024 by Mikayla Woodard
  Waited at Verizon, to buy a new phone. They were very understaffed which is so typical of Verizon. That was not a big deal. HOWEVER, an older gentleman came in that had just bought a new phone. He needed help getting his data from his old phone transferred. They had the audacity to charge him $30 for something they should have done for free on the day he bought his phone. So disgusting. I left.
• December 2024 by J
  Very poor service. Plenty of employees sitting around and won’t acknowledge people right away. Sitting around talking to each other. And they don’t even act happy to help you when they do. Poor attitudes.
• December 2024 by Caturai
  Tried to call phone support and was told there would be a $10 charge, seriously? Chat support was atleast helpful, but what could have been a 10 minute call turned into a 1 hour and 15 minute chat
• November 2024 by Alex
  Celeste is a horrible costumer representative. Made the whole experience very uncomfortable. I’m not just saying this for a bad review but this review is Authentic as well. I went too another location & they did the job how it should be done in a polite professional way. Live in store customer reviews should be a thing nowadays.
• November 2024 by Jadyn Stuart
  Came in to get a new phone and Peyton made my experience amazing! He answered all my questions and told me a lot of great information I didn’t know. He made the whole process very quick and easy! Recommend this store and recommend you ask for Peyton
• November 2024 by Taj Jones
  Don't waste your time. Got to the store at 630, and they told is they didn't have time to do a simple upgrade to one of our phones because they closed at 7. There were two employees standing around with nothing to do and only one other customer in the store who was already working with another employee. They're just lazy. Go to the contracted locations instead.
• November 2024 by Marcy Thiessen
  If I could give this store a 0 or negative I would. Not just this store but Verizon in general. I went in to this store to reactivate the replacement gizmo that was sent to me for my child when his gizmo stopped working. I was informed that they couldn’t keep me on the same plan but that they would have to double the monthly plan on my sons gizmo. They would not activate unless I agreed so I reluctantly agreed. why should I have to have a more expensive plan when the only thing I requested was activation of a replacement gizmo? They still were not able to activate the gizmo. They said that they had to open a ticket. I asked for ETA they said it could take several days or weeks. So now I am paying on a line I can’t use or activate. I asked him how I was to keep my son safe as he uses the gizmo when he walks home from school and has to cross a busy intersection. His solution was to buy him a brand new phone.😡 I said I do not have the money for that. He said well we have financing. I said unless the phone would be free that will not happen. I have spent 4.5 hours yesterday and 6.5 hours today either on the phone or in the store and no one can figure out why they can’t activate a phone. This should only be an hour tops not a multi day problem. Verizon is showing that they only care about money.
• October 2024 by Sania Mays
  Went in to upgrade to the iPhone 16pro max this Saturday. I worked with a white male. He told me it was going to be 2 business days and that my order is complete. I called this location today and got in touch with business support and told me that the order was never completed and that it’s going to be on back order until October 18th. I am very upset as I was given the wrong information and as my order was not processed fully. I was anticipating getting my phone sooner than later but someone did not do there job right. Very frustrating
• September 2024 by Charles Keitel
  If I could give zero stars, I would. This place is a masterclass in inefficiency. Five employees standing around like it's a mannequin challenge, while only three customers wait an hour. Maybe they're practicing for the next Olympics—synchronized standing? Who knows! But whatever they’re doing, it’s not helping you. Add in a picture, so you know am not a bot.