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January 2024 by Sally Larsen
Collin was very helpful during our trip to Verizon. We had some difficult times with passwords and setting up a new phone. He was patient, understanding and knowledgeable.
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January 2024 by Lynn Hartin
Always has what I need
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January 2024 by brice McIntosh
You would be better off just using the Verizon website or going somewhere like Best Buy. The staff and management are not not really concerned about helping existing customers.
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December 2023 by Mike Irwin
My wife & I would like to thank Jackson for a great customer experience service today. He explained all options for changing out our 4 phones & other devices. He answered all our questions pleasantly & Professionally. Jackson even stayed past his end time to finish the setup. We’d also like to thank the manager for helping with phone transfers. We’d like to say thank you for the best customer service.
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November 2023 by Parvinai Mirkhodzhi
Went here to upgrade the phone and Celeste named rep was extremely unprofessional and rude, was loud and did not even listen to what we wanted to say! She claimed that the only way they could verify your account is through photo id, when asked for alternative verification she didn’t even provide options and was keep being loud and rude. Come to find out that there was other verification option. Thanks to Vanessa (other rep), she was very professional, helpful and deescalated the situation and was able to verify the account through email.
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November 2023 by Katie
Awesome service! Friendly staff even stayed late to help me set up my new service Jamarquis is the best!
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September 2023 by Grace Whitlaw
Peyton was so helpful and patient while we worked through issues with our plan. He listened and recommended options to get through the challenges we were facing and kept a positive attitude through a not so positive situation.
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September 2023 by E A
They will look you in the eye and lie to you. Pushing $60 ZAGG screen protectors and saying it has a free lifetime replacement is a straight up lie. Verizon doesn't seem to mind having liars on their payroll as long as they make money even it means taking advantage of elderly people. The manager has no morals or integrity and is a coward all the way around and is all about being dishonest to make their quotas. The people who work here are not good people. Their only goal is to take advantage of people and that includes the elderly which must be their favorite target.
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September 2023 by Gina Diaz
I have been a customer of Verizon for 7 years. I had a horrible activation experience but because of specialist Leia I was okay with it. I would like to give Leia a big shout out. She was amazing at advocating on my behalf and with the help of Manager James 5 days later my phone was activated. Leia went above and beyond in her customer service!
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September 2023 by Mike Mitchell
I switched from Boost thinking this would be my better option.. I was told I'd have a $200 credit for signing up and the phone was mailed to me and I never got it VIA mail.. That's due to not being informed I had to sign for it to get it through USPS. Was told I would have it by the following Monday and I never even received it.. We go into this Verizon store get told we will have a credit on our next bill... They literally got all of the billing info and even phone number wrong.. We go to get that taken care of and they keep the wrong number and plan on my profile and start a whole new plan with the right number and same phone... I was told my first month would be comped and my phone was shut off yesterday.. Called customer service and get it taken care of and here I am 6am no phone service and the phone is off.. I highly recommend going elsewhere..
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August 2023 by Anthony Glass
Marcus is a highly respectful and kind gentleman who had great articulation and a great mood to help anyone out. I have a high respect for him and his duty as a salesman he gives the best and succeeds in doing his best to form a bond with many customers he works with.
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June 2023 by Josh Herout
Our check in was not very smooth as we didn’t seem like a priority to any of the people greeting. We later met with Garrett who was a total rockstar. He laid everything out clear as day and was able to give us every option when buying a new phone and joining a new plan. We left feeling like we got the absolute best deal and best service. So 4 star for the experience but 5 star for Garrett!
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June 2023 by Sevgan Solt
They lied to me on how much my bill will be. My bill is twice more than what rep said it would be and even their corporate customer service admitted they lied to get their comission.
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June 2023 by Roger B.
Terrible customer service. Celeste (the manager) stood around for two hours while myself and a Mother with a new born waited along with other customers.I have spent 14+ hours trying to get my issue resolved through phone support, and in the store. Two associates failed to follow up. That's when Celeste was first brought in. She also failed to follow up with me after giving her word she would. This is a pattern based on other customer feedback and similar reviews, and if someone truly cares to fix the problems they should start by listening to the customers.
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May 2023 by Lexi Ledwich
Came in and was greeted by Celest. First off, she should not be approaching customers like this. I asked to get my phone upgraded & she told me “the account manager has to be here”, and I told her that another family member the other day on the same “family plan” as me was in here without the person present and she told me that I couldn’t do it. She then began to argue with me after I told her this was done with another phone on the plan. She then continued to argue with me after I said this was all done through the phone & through the mobile app. She then proceeded to say “well this shouldn’t have happened, and if it did this is not allowed”. Clearly some miscommunication going on at this location that needs to be addressed. She stormed off & didn’t say anything to me after I told her the person added me to the account manager, as this person lives out of state & quit literally was not here with this other upgrade. Terrible customer service from her and attitude for being a manager. I’ve been to many other Verizon stores and have never been approached this way The store at the time wasn’t even busy and she still greeted me in an unkindly manner. This store needs to rethink who is in charge as clearly it is not run by someone who is kind & has good demeanor with customer service skills.