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February 2024 by Paula Mercer
Sales rep had no knowledge of Verizon’s products or services. He had to “phone a friend” for details. On top of that, he charged a $39.99 “set up and go fee”, when he set up nothing. I called Verizon (611) after leaving the store and got the money credited to my account. STEER CLEAR OF THIS LOCATION!!
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January 2024 by Robert langenfeld
I’m writing this as I have been sitting here for 45 minutes waiting to return two phones for a discount as part of a promotional deal I already accepted. One customer was ahead of me. One employee working. This should have been a one minute interaction. They care zero about your time. Go literally anywhere else. I wish I would have.I also was charged 40 dollars a phone for them to set it up when switching phones but was never told of the charge. I would have done this myself and saved the 80 bucks on two phones had I known. I wish I could give them zero stars.
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January 2024 by Ashley Quade
Had an appointment I called and scheduled yesterday for today at 2pm. Was told to get here 15 minutes early and have now been waiting 30 minutes. Stores unlocked but no one is here. I now see a sign on the door that they are closed due to being short staffed however this was never told me when I called me yesterday to schedule the appointment. Just feel like my time has been wasted and all I wanted to do was get a new phone with Verizon. Wish I was informed this location isn't accepting appointments before I drove all the way here. Disappointed in how this played out
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December 2023 by Connie Krusinowski
Wesley answered all my questions and explained all details of my new phone, was very pleasant
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November 2023 by Lorenzow33
Customer service mediocre at best. Had two representatives attempt to help us upgrade our phone only to be sent to another location after already waiting weeks for our phone delivery & being without service for hours. Waste of time & gas. I could’ve stayed with sprint if I wanted subpar service.
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October 2023 by Jim McWilliams
Jordan was terrific. The store setup is good.
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September 2023 by Bill McCune
Needed some accessories for protecting a couple of new phones, Joshua got me everything I needed without any hassle, outstanding customer service and a genuinely nice guy. I'll head back again for anything I need in the future.
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July 2023 by Ricardo m
Make me pay for items I didn’t want like screen protection and case. Didn’t say anything just added them on for extra $200
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June 2023 by Kim Walsworth
Conner was a big help in ensuring our purchase went smoothly.He was able to answer all our questions regarding our concerns transitioning from our old phones to new ones.
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June 2023 by Señora Ort
Broke my phone and came here for a replacement. Selena was SO helpful!
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April 2023 by Mike Jorgensen
Get experience! Very knowledgeable, friendly with GREAT service. It’s to bad I can only give 5 Stars… GREAT JOB!!
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January 2023 by Carol Ivers
Our sales associate, Joshua, was fantastic!! He was extremely knowledgeable and helpful!
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October 2022 by Scott Rosenburg
Went to this location to purchase a phone case at 6:50 pm hours state store closes at 7. Upon walking in the store was greeted by a worker and asked what brought us into the store and I stated to purchase the case however she stated the store closes in 10 minutes and told me to come back tomorrow. If the store was open she should help the customers not tell them to come back again. All I was doing was purchasing a case. I will not return to this location in the future and won’t recommend any one else to
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August 2022 by Andrew Schall (Slayer of Bed Monsters)
Ordered a phone for my father. Fedex states it was delivered on a Friday. Store does not know where phone is2 days later. Only have a porting pin good for 7 days. Needed things done in a timely manor and it’s not going well.
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August 2022 by Linda Johnson
Fabulous I was helped as quickly as possible Bree Was extremely helpful she spent the necessary time to help me instead of other places there are other places that are Verizon they're not helpful they tell you to call Tech coach well Bree doesn't do that I love that storm
