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December 2023 by Darnell Watson
This is easily the worst hotel experience ever. No lotion, toothpaste, mouthwash provided with your stay, not even for sale. The receptionist who worked overnight had the worst B.O. ever. And he definitely wasn't knowledgeable about job. This stay was so bad I don't even want to redeem my rewards points.Rooms: Inspect carefully, be prepared to play musical rooms.Noteworthy details: Toiletries, aren't provided with your stay, not even for sale in property.
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November 2023 by Roseline B.
The check in process was done by inexperienced staff that looked like family members just helping out and it took a very long time. Any questions you'd ask the front desk lady would not answer or even tried to help. You'd call for towels and they will just never come. The rooms aren't clean and housekeeping did not do their job. Things just didn't work, like the light in our room. The staff was very dismissive and rude if you were a person of color and it was an overall bad experience. So they were already acting unprofessional just by their prejudice They definitely need new management and professionalism because hotels are literally never like this lol it was weird.
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November 2023 by Stacey Skoog
One of the worst hotels I have ever seen. Check-in process was painfully slow, the people behind the front desk did not know how to use computers or hurry. Beds were comfortable, but phone in room didn't connect to the front desk, microwave and coffee pot could not be plugged in, and some mornings we had no hot water. The continental breakfast was non-existent 3 days in a row. One morning they had a package of bagels, a cantaloupe, and cereal. The hotel bar looked nice, wish it would have been open. TVs in the lobby were playing inappropriate horror movies that gave the kids nightmares. The day we checked out, one nice employee (Tanisha I think) gave us sincere apologies. The rest of the staff was indifferent every time we went to the front counter with a complaint. I believe we were severely over charged for hockey tournament price when the prices online were significantly cheaper.Walkability: Nothing within walking distance. Dead end roadNoteworthy details: No bar, no food
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November 2023 by Kelly Gierum
One of the worst hotels I have ever stayed at. Had to leave a message for the manager because I wanted to discuss my issues and he couldn’t even bother to contact me. Very professionalThe breakfast was a box of cheerios, warm milk, a bag of bread and hot water. The front desk argued with me that we were informed during check in which was a lie, then tried to convince me it isn’t on the website. It’s listed at least three times that there is a free breakfast. The beds were sunken in, the pillows reminded me of goldy locks and the three bears to hard to soft and just odd. Mold in the bathrooms. They had the side door of the hotel propped open with a rock so anyone could walk in. The pool was the only positive from the experienceRooms: Moldy bathroom, worn in beds.Safety: Side door was open for anyone off the street to walk inFood & drinks: No free breakfast, even though it’s listed on the website multiple times
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November 2023 by Virginia Lynde
We got in late so we couldn't use the pool but it looked really nice. The breakfast was continental and had both hot breakfast items and for breakfast items. The rooms were really nice and clean. The beds were comfortable to sleep in. The lobby was quiet and peaceful. The staff was nice. I would recommend.
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November 2023 by Matthew Johnson
I travel alot. This is one of the worst hotels I've ever been in. We had to stay here for hockey tournament. First the rooms are gross. They have an awful smell. Like makes you wanna vomit. The carpet has tears and stains all in it. The rooms are nasty. When I checked in someone was smoking in the lounge area and the staff did nothing. Every morning we were promised breakfast and every morning there was no breakfast. The bar is not open in the hotel so you have to go out. But the hotel is at the end of a dead end road away from anything. Horribly run, services promised aren't delivered, everything smells moldy and nothing is close by. This hotel is disgusting!! Stay away! Only one person on the staff apologized for everything. But they just need to find a new job. Wyndham should be ashamed to have their name on this place.
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November 2023 by Tom Meerschaert
We were warned at check in that possibly no breakfast would be served " because the truck did come". Rumor is the real reason was the heath department shut it down. My guess is they don't have the staffing to pull it off. Either way I ain't buying the truck story. No compensation for the lack of the advertised breakfast not being included. Lots of guest really PO' d. Shampoo and conditioner so old they won't come out of the bottle. Hot water barely warm enough to take a shower. Exit door propped open with a rock as the key reader doesn't work. Not a good experience at all. Staff chastised us for using the poory designated "staff only" elevator.Laundry room out of order.
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September 2023 by Kendra Mcneal
The rooms are so bad.. the pool is decent even though there's not a hot tub. The reason I will never stay here again is the service. The front desk employees are laughable with their act to be juggling so many things.. when in all actuality they are just lazy and terrible at their job. They are judgmental and rude beyond belief. There's absolutely no consistency beyond the fact that they are prejudiced and crooked as they come. Don't stay here. Horrible management will leave you overcharged and unamused.
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September 2023 by Sara Lander
The room was spacious. I was a little disappointed with all the stains on the carpet and could have used more water pressure in the shower. The hotel was nice and quiet.My husband and I were beyond disappointed with the breakfast. The images on Expedia did not match anywhere close to what was offered. There were plain bagels, strange looking scrambled eggs and sausage, that was all. We ended up not eating breakfast here. Honestly, one reason we selected this hotel was because of the breakfast photo. Be warned that the picture is not what you'll get.
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September 2023 by Susan Wright
Half the accommodations were out of order. Laundry, one elevator, ice machines. The bar and on site restaurant or whatever was closed the whole stay.. the free breakfast was toast, they had the waffle maker but no batter. The staff claimed they did not receive a food order. We saw the food delivery yet the following day, there was still toast. I walked down later at night and asked if I could use a microwave and the guy tried to tell me there was one in every room. No, we did not have one. He said he would have one brought up the next day. I was checking out that day so at least the next guess may get that. I also heard someone in upper management telling a staff member to “send out mass emails to people from out of town. Say whatever is needed. Just get people in the door.” I am the person from out of town and lying about what you have may get me in the door, but it makes me mad after the fact. Why lie? We spent more than we usually do based off what was showed and ended up having to spend even more because there was no breakfast, or a way to heat up food available. It was very disappointing. The pool was nice though. And the day time front desk lady, with the beautiful rainbow hair was amazing! She was just great and so very kind, especially to my daughter. Top notch human.Rooms: The room was nice. We did find some socks from a previous guest on the window sill, so I kinda question how much cleaning was actually done. No microwave though.
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August 2023 by Isaiah G.
We booked this hotel online so didn't know anything about it. The place where it's at is kind of weird but there was plenty of parking. It's behind a big facility and the road was under construction. The inside is actually really big and nice. The room is pretty big. It overlooks the freeway. The shower pressure was kind of low. The shampoo and conditioner sucked bring your own. The bed was extremely comfortable was not expecting that. My back felt really good in the morning. They had your regular breakfast but that saves you money. Overall had a good experience.
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July 2023 by Maggie Wilson
It was an ok place. No breakfast, that is worth eating. I was kinda upset about it. I asked for extra towels, but I did not get it. But the swimming pool was nice, btw, I went to the pool area to get more towels. I will probably find another hotel to stay at while visiting omaha again.
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July 2023 by Michelle Yagow
Lots of room for improvement. Beds were clean and comfy, and the lobby was grand. Too bad the experience did not add up to the grandness of the lobby.The room was clean except for the "hard" to reach places like between the chair and the wall. Hallways floors needed vacuuming like whoa. We booked a room with two queen beds, but the beds were actually full, not queen. The staff was very inattentive to keeping the continental breakfast stocked; almost everything was gone within 1 hour of it opening, and the trash cans were overflowing.
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June 2023 by Lacey Morss
This hotel had potential. The lobby is very welcoming and looks to be kept up. The downfall is the cleanliness of the rooms. When we walked in the room was dusty, like hadn’t been clean in some time dusty. I didn’t think much of the dust. The issues arose when my son and I who were here for a tournament were about to get into bed. My some crawled into one of the queen beds and then jumped out all freaked out. When I asked what was wrong he said something was in his bed. I jumped up pulled back the covers to find food, candy to be specific in the bed under the covers. It looks like someone made the bed and left it for a guest to find. Gross. How long has it been since this room was cleaned. I called the front desk to let them know, mind you it was 11:00pm and we had to be up at 5:30 for the tournament. It was too late to get a new hotel so I asked for clean bedding. They said they would send someone up right away to bring some. Fast forward to 20min later and still no bedding. At 11:20 I called down a second time and they asked me to check the floor outside my door, still no bedding. At 11:45 I finally went to the front lobby and requested the bedding as it still had not been brought up. Finally the front desk worker went to grab some ans brought it to me in a blue laundry basket. I then had to go back to my room, strip the bed and remake it before being able to go to sleep. It was midnight before we were able to get into bed. If the beds weren’t cleaned and bedding not changed what else is not cleaned? I wouldn’t recommend this hotel and will take my $ elsewhere in the future.
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May 2023 by Catherine R
Stayed for business. Rooms were dirty and appliances were broken or missing from the room entirely (phones, microwaves, irons, coffee makers). Showers were ice cold. Hotel food was overpriced and extremely unpleasant. Conference room was not equipped with basic accessories, and did not even have a working lock (despite what we had been told). I truly hate writing negative reviews but this one was well deserved- with a lot of work this would probably be a fine place to stay, but as it is right now, I would never recommend this hotel to a traveler.
