Wyndham Omaha/West Dodge

Ramada, Hotels
Wyndham Omaha/West Dodge is a hotel that has recently seen improvements under new management. Guests have noted that the new owner is a good businessman who understands the importance of revamping the property to attract more visitors. The management team is working to clean up the hotel and make it more family-friendly, with positive feedback about the helpful front desk staff and the quality of breakfast. The front desk staff, including a helpful gentleman during the day, are praised for their patience and good service, contributing to a positive experience for many guests. However, some reviews mention challenges experienced during their stay. Guests arriving at busy times reported scenes of families fighting over refunds at the front desk, with complaints about room cleanliness, odors, and issues like bed bugs and out-of-service amenities such as the pool. One guest shared concerns about the cleanliness of beds, noting the presence of pee stains and the use of removable mattress covers, indicating a need for better cleaning procedures. Additionally, visitors experienced some rudeness from staff, and there were complications during checkout related to deposit refunds. Despite these issues, many guests appreciated the efforts of staff members like Pasquale and Jay, who provided excellent service, and the overall safe and comfortable environment. The hotel’s convenient location close to local attractions and the improvements in cleanliness and customer service have contributed to a generally positive impression.

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1. Omaha, Nebraska