Family Dollar, a local convenience store, has received mixed reviews from its customers. While the majority of the staff are praised for their great customer service and attention to keeping the store well-stocked and organized, one younger female employee has been cited for her lack of customer service skills. Customers have reported that this particular employee can be rude and inattentive, often ignoring customers in the store. One reviewer mentioned that they could have easily stolen items without the employee noticing. The reviewer also expressed frustration at having to wait for assistance and not being acknowledged upon entering the store. However, the store manager has responded, acknowledging the complaint and suggesting that the incident may have occurred during a time of emergency or staffing shortage. The manager also noted that this was the first complaint they had received in the three years they have managed the store, which is typically open at 8 am. Despite the issue with the one employee, other customers have praised the store's overall performance. One reviewer had a pleasant experience with an employee named Drew, who was described as friendly, professional, and enthusiastic about his job. Another customer was impressed by the store's selection of products, including tissues, and the cleanliness of the bathroom. Overall, Family Dollar appears to provide a generally positive shopping experience for its customers, with the exception of the one problematic employee. The store's management seems responsive to feedback and committed to maintaining a high level of customer service.
@ Vix L.... I am the store manager would you mind telling me what day this was on? You know emergencies do happen and maybe this was on a day that my asm had a family emergency. Cause I can tell you my store is ALMOST ALWAYS opened at 8. You are the 1st to complain and I have had the store for 3 years. Have a good day!
April 2023
Stopped in on 4-25-23 looking for vitamins. Found them and approached the register where employee Drew was working. He was very friendly and professional and had a very upbeat attitude. It was a pleasant surprise to be served by someone who genuinely cared about their job and the purpose they serve.
January 2022
The cashier was friendly and the prices decent the bathroom was awesome and very clean.