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January 2024 by Denise B.
Terrible customer service , 1 teller doing a very lengthy transaction and no one else to help . Another person comes out of the back and is doing something at one of the stations . Not once did anyone look up and ask if i needed help or apologized for the delay . As I left the teller apologized for the wait . I asked if someone else could help me and she replied "I'll see if Alex could help you " I said don't bother and walked out . The irony of it all is there is a huge sign that said "Courtesy" what a joke .
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August 2023 by Amy Overs
Extremely rude tellers. An older gentleman was trying to figure out his transaction,but the 2 tellers were very impatient. They were even joking and laughing about him as he shuffled away looking very sad. How disrespectful. Terrible service. Trash everywhere. Would give 0 stars if i could.
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August 2023 by Rayanne Brown
Teller was super unprofessional and rude, gave short and unhelpful answers, kept repeating herself even though she didn't answer any of my questions clearly, felt like she hurried me out as fast as possible without helping at all, 0/10 don't recommend, find a different bank
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July 2023 by Becky T.
Open until 12:00 on Saturday but locked their doors 10 minutes early. Way to be customer oriented.
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June 2023 by val clark
Have yet to have a pleasant experience at this location. The only reason I keep coming back to this branch is because it’s a convenient location. Don’t do the drive up teller unless you plan on waiting a minimum of 25 minutes for your transaction. In my case my whole lunch, just use the ATM at least the machine can get the amount you’ve requested correct.
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June 2023 by Brianne Stainbrook
Horrible customer service at this location.
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July 2022 by Kate Stewart
I needed to make a deposit to my landlord with money orders. I had to go and come back twice and when I came back the lady needed two forms of ID to make a deposit to someone that I didn't have with me just my driver's license. Very bad communication because I think she thought I wanted to cash them and I wanted to deposit them into my landlords account which I had told her. Very frustrating.
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June 2022 by Stephen Nicholas
This Wells Fargo branch has recently returned to full service banking. This occurred early this year of 2022. I was in there today on June 1, 2022 for several types of work. There were four tellers available on the inside plus drive-thru tellers and one manager. There were at least two bankers available. Quite a positive change. My experience in general with Wells Fargo Bank is their customer service is high quality. I like the multi-state availability of services in ATMs. I not infrequently have issues with corporate level decisions on services and other stuff. But what are you going to do beyond my pay grade.
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February 2022 by Oleg Post
Still forcing masks on customers. No thanks, will take my business to another bank.
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January 2022 by Christine W.
When will you be opening ANY wells fargo in carson city????? It's ridiculous that a town this size can't do thier banking anywhere but one drive through! Get your s*** together!
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November 2021 by Lindsey Smith
I been having to go to the WF branch on Williams St. For the longest time now as the one off the 395 has been Closed what seems Forever So,of course the lines are usually a mile long so, I am looking for another bank, Wells Fargo is Weak at best.
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November 2021 by Shannon Tadlock
Never open to serve their customers - not even drive-thru today
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September 2021 by Scott Todt
Closed? Great, now I have to make an appointment to get my stuff.Terrible customer service.Closing everything.Good Bye Wells Fargo
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September 2021 by mikey203kb
Been banking with Wells Fargo since the late 90s and I am seriously considering closing all my accounts and going with another bank like Heritage, Nevada State or the credit union. I bank at the South Carson Street location and it's now closed forcing me to go to the branch on William St and wait over 2 hours in line for a simple transaction since that is now the only Wells Fargo open in a town of nearly 60K people and also serving Lyon County residents as well. Absolutely absurd customer service now. I need a bank that's actually open and can service my needs and Wells Fargo in Carson City is no longer that bank.
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September 2021 by Jade Martin
It’s 10 o’clock and you’re not open! Your drive ups are not open and nobody is inside the building! Why do you say you’re open 9 to 12 if you’re not!? Smh
