Gateway RV Center is known for its exceptional customer service and quick turnaround times. Many customers praise the team for their responsiveness and willingness to help, even during busy times. For instance, one customer had their roof vent and water pump fixed within just over an hour, allowing them to continue their road trip without delay. Another customer appreciated the prompt warranty service when their new camper's furnace malfunctioned, with repairs completed the same day. The staff is described as knowledgeable and pleasant, always ready to assist with parts and repairs. One customer highlighted how they called just before closing and found the team ready to help with a new toilet, showcasing their commitment to customer satisfaction. Gateway RV Center stands out for its ability to accommodate urgent requests, as seen when a traveler needed brake repairs and was quickly given an appointment. Overall, customers express gratitude for the support received, making Gateway RV Center a highly recommended destination for RV needs in the Elko area.
Amazing customer service! Got us in the next morning for a fix of our roof vent. They only had time to fix our vent but when we mentioned our RV water pump wasn’t working, they made the time to fix it even when they were swamped! Got us back on our road trip in just over an hour!! You guys are angels thank you so much:)
June 2024
Although this is a small store, they have a little bit of everything!
May 2024
Bought a new camper at an rv show. Took it out on its first trip and ran the furnace. Well the squirrel cage blew apart. Took the rv in to gateway the following Wednesday they had it warrantied and fixed in the same day. Thanks Dave and the gateway team. Super service
