Gateway RV Center is known for its exceptional customer service and quick turnaround times. Many customers praise the team for their responsiveness and willingness to help, even during busy times. For instance, one customer had their roof vent and water pump fixed within just over an hour, allowing them to continue their road trip without delay. Another customer appreciated the prompt warranty service when their new camper's furnace malfunctioned, with repairs completed the same day. The staff is described as knowledgeable and pleasant, always ready to assist with parts and repairs. One customer highlighted how they called just before closing and found the team ready to help with a new toilet, showcasing their commitment to customer satisfaction. Gateway RV Center stands out for its ability to accommodate urgent requests, as seen when a traveler needed brake repairs and was quickly given an appointment. Overall, customers express gratitude for the support received, making Gateway RV Center a highly recommended destination for RV needs in the Elko area.
Very helpful staff. Went in looking for a part and they did everything they could to help.
June 2026
I lost the hydraulic brakes on my fifth wheel just as I was coming into Elko. Gateway doesn’t do hydraulics but Jeff drove me over to someone who does, explained my problem and made sure they could fix it. Great service!!!
April 2026
Wonderful and kind service. We lost a part on our axle. Dave delivered a part we needed, as we were stranded in the Walmart parking lot. We were able to make our repairs and get back on the road in no time!
