Bank of America, located near the Galleria mall, features a well-lit environment with three drive-thru ATMs and one walk-up ATM. Customers appreciate the convenience of the drive-thru, finding the transaction process straightforward and easy. The bank recently received positive feedback for allowing customers to exchange rolled coins for cash, a service that some locations do not offer. Staff members are described as friendly and helpful, with one employee named Christine standing out for her excellent customer service. She assisted a customer with their coin exchange, making the experience pleasant with engaging conversation. While some reviews mention that the service could be faster, the friendly demeanor of the tellers makes up for any wait times. The bank is currently undergoing some construction, which has caused minor issues with the appearance of the signage. Despite this, the overall impression of the staff and the quality of service keeps customers coming back. Many feel comfortable returning for their banking needs, especially for coin exchanges. Overall, Bank of America provides a positive banking experience, combining convenience with friendly service.
I had a fantastic experience at Bank of America today a big thanks to Angela. I needed help with my account, and she made the entire process seamless and stress-free. She is incredibly knowledgeable, patient, and truly cares about helping customers. If you visit this branch, definitely ask for Angela.
April 2026
My teller C was absolutely lovely. She was more than happy to assist me with my banking needs. Great location ♡
April 2026
The design of the lobby is strange and awkward. Angela, the bank teller who helped me was welcoming and has a lovely smile. She was friendly, funny, and efficient. I especially appreciate that she made sure all the bills are facing the same direction.
