CarMax in Henderson, NV offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling. The business prides itself on providing a pressure-free car shopping experience and also simplifies the process of selling vehicles. Customers appreciate the excellent customer service, with many noting the helpfulness of staff members who facilitate seamless transactions for buying and selling cars. While some customers have encountered issues with service appointments, the staff, particularly in the service department, has been praised for their commitment to customer satisfaction. For instance, Jesse from the service department went above and beyond to address a scheduling mix-up by offering compensation. Overall, the experience at CarMax is described as superior compared to traditional dealerships, with ease of use in both purchasing and selling cars, aided by a user-friendly online platform. Many customers have returned for multiple purchases, highlighting the reliability and support provided by the CarMax team.
Had an appointment for a oil change. No problem with that. Why is it that if you ask to have something looked at they can't? Where is the customer service? You have to come back? Very inconvenient.
March 2025
Excellent customer service. Had all the information we needed to make a seamless decision to sell our vehicles. Thank you to the manager for making it an easy decision for our family.
June 2024
The online website/filters made it easy to find a perfect fit for me. My salesman Noah W. Made my purchasing process easy and delivered the car in style.
