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“When in the straightened out, a payment that should have been hooked up as auto pay and they kept sending me the email, but it never came through. I don't know why they just can't set it up in the store like I asked three times”
“I love this store! I have been a long-time customer of T-Mobile, (almost 14 years), and my home store on Horizon Ridge closed. So when I upgraded through my JUMP program I took my new phone to this location. Joselyn was excellent. Her efficiency, professional knowledge, and accuracy were so welcomed! Keep up the good work! Cuz I'll Be Back....”
“Jordan was extremely helpful. My charging port wasn’t working. He took the time to clean it out for me and was very kind about it. Instead of just jumping to sell me something I didn’t need, he provided great customer service in trying to solve my problem before resorting to selling me a new phone. As a customer I am grateful for this. Thanks Jordan for the fast and wonderful customer service! When it’s time to go back and buy a phone I’ll request that I order from you.”
“I'm Happy I got a new phone razor plus flip so far I like it I not don't understand stand how to work it yet but I'm leaning how to work it I'm 61 so it's not easy for me I'm not into computers so it's not easy for me I hope when you get a new phone or computer you enjoy it have fun with it and make the best out of it good luck have fun”
“Verizon and Jake K., Specialist at 1351 W. Sunset Blvd., Ste. 120 in Henderson, NV absolutely ROCK! I recently visited this store to get help with getting a new physical SIM card and transferring data from my Moto G Stylus 5G (2022) that I purchased from Verizon two years ago to my new Stylus 5G (2024). My entire experience from the moment I walked into the store and was cheerfully greeted by Jake K. to my departure was the most pleasant and flawless customer service experience I can remember since buying my first cell phone back in the early 1990s. Jake was very attentive and quick to address my questions, while quickly getting my new phone working perfectly with the new SIM card and all of the old data perfectly preserved.”
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“I got no incoming call on my phone for couple weeks, after cal Customer service and try to get help on an other T-Mobile store " on Pecos and Patrick" and spend over an hour whit T-Mobile technician it comes to the point that I need a new phone so they sending me to this location on green valley. Best customer service I have seen in awhile, the young guy's name is; Dean, from the very beginning he showed care and concerned on my phone issues, great attention and customer support. T-Mobile needs more employees like Dean! And yes after trying couple thing he did resolved my phone issues ! Thanks Dean. Best look whatever you go!! ❤️??”