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March 2024 by Karina Gurrola
Very bad service, I just went this morning, the girl who was attended was very rude, a very bad attitude, she seemed angry, as if she was doing me a favor by helping me, you could see the annoyance on her face when asking for a size in Specifically, I was planning to buy several pairs of Converse but with that attitude I decided to just buy what I had ask for and leave, and when it came to paying the same attitude of annoyance and anger. She needs to have more kindness and education, choose your staff better, zero recommended!!!!
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August 2023 by Michelle Griffin
Great prices and they always have what I need
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May 2023 by Jennifer J.
I am so not hip. I have no idea what the store is all about but I found it at the Galleria mall today. I was able to get myself some of those washable rubber Birkenstocks, and some crocs for my son. Both were on sale. Jenna helped us, and although she tried to upsell me and supersize my fries. I loved her service. She was really professional and got us in and out of there quickly. They sell all the cool brands.
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September 2022 by carnie vegas
I like the store, shoes and employees, but there weren’t any shoes in my size available. Total let down. I ended buying my son a pair of Champion shoes. He liked them but complained that they were too tight in width. Journeys please get some shoes in stock or I’ll have to go somewhere else. I wear 9-9.5 and we usually get wide too.
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May 2022 by Paloma Ochoa
I went into this store twice today and was helped by the same girl each time. Her name was Emma Jane and she was so sweet, her customer service was amazing! I was looking for specific shoes that they didn't have and she happily called 3 different locations to see if they had them. To me she went above and beyond because she could have just sent me on my way.
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May 2022 by Paloma
I went into this store twice today and was helped by the same girl each time. Her name was Emma Jane and she was so sweet, her customer service was amazing! I was looking for specific shoes that they didn't have and she happily called 3 different locations to see if they had them. To me she went above and beyond because she could have just sent me on my way.
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May 2022 by Shuri Edwards
Terrible atmosphere, super pushy salespeople who definitelytake advantageof young shoppers. I will not return.
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May 2022 by Aldrin San isidro
The girl who works there employee num504912 is very rude. We said thank you many times a not an answer. I bought 2 pay in cash still looking around but she annoyed me not coming back??
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February 2022 by Kristine N.
I only go to journeys for my adidas and all the staff is super helpful and have good prices for the shoes! I had to exchange some shoes I got online and the young girl helping me was very kind and helpful :)
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September 2021 by isabel rodriguez
I just really really hate how pushy they are. I hate that they bring you 5 more pairs of shoes and socks and shoe sprays. For this reason I won’t shop here again. I understand it’s their job to do that but they shouldnt ask their employees to do this. It’s extremely pushy and there isn’t a shortage of stores in the mall that sell exactly what they sell.
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September 2021 by Jenn S.
The best customer service experience! Very impressed with how helpful Mercedes was with my order, originally the wrong size pair was sent and she went above and beyond to make sure my niece had the right size shoes. Everyone else there was super kind!
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August 2021 by Tiny Paul
Brigette went above and beyond. I was looking for a certain style shoe and I thought they didn’t have it in store, so I told her I was going to go by Champs to see if they had it and I’d be back. I never made it to the other store! I found the dopest VANS, she found the Adidas I was looking for recommended socks shirts and everything to match my shoes! It was by far the BEST customer service experience!
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August 2021 by Chryssy Itzeal
Great customer service and selection of shoes
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July 2021 by Liani S.
Starting off I am a regular at this Journeys as it is so close to me however I have never experienced the amazing customer service provided today by Laura! I went in with my father trying to purchase last minute shoes and we came in wanted one pair each. Due to her going over and beyond and making sure we were satisfied we left with 5 pairs! Plus a traveling bag and packs of socks for us each. She definitely deserves recognition in there because you could tell she was genuinely happy to be there and due to the world we are living in right now it is refreshing to see and experience that. Hope to come in and see her again!
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June 2021 by David L.
I don't shop at Journey's often, however the last time I was there I have to say that Nova was super helpful and did great with the upsell. Her personality was very inviting and bubbly. I only went in to get 1 pair of shoes and left with 2 pairs and socks. Hopefully Nova will be there next time I shop for shoes!