Macy's is an iconic department store offering a first class selection of top fashion brands, housewares, gifts, and furniture. Many customers report fabulous stores with beautiful displays, a wonderful smell, and a huge selection of clothing and shoes. Reviews frequently highlight amazing employees who provide excellent, patient, and helpful customer service, with staff often going above and beyond to assist. However, some locations receive criticism for having a horrible checkout process with no workers, a sparse and picked-over jewelry department, and messy, unorganized clothing racks. While experiences vary by store, many customers enjoy shopping there and find the return process easy.
I went specifically to look at shoes. The people working there were busy on their phones. I've never seen a clearance rack of shoes in such disarray. Shoes were haphazardly placed without regard to size. They might have just tossed them in a pile. I'll not be returning to that location for shoes.
March 2025
Service was great. Didn't find what we were looking for.
March 2025
I'm not sure if I like this one because it's limited on what they sell
