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February 2024 by Zuleika Hiraldo
The guy who sold me the cellphone told me that I could return the cellphone as long as it was less than a month. When I came to return the phone, the manager Joseph tells me that he could not return the money because it was a final sales which it was not what I was toldHe proceeded to give me another receipt with such information. These people are thieves. The guy who sold me the cellphone is no longer working here.Updated review. I returned to the store. The same clerk, Joseph, was very rude. He refused to give me the owner's name and time that he is at the store. He refused to give me the name of someone above him. It was not until I returned with Metro Customer service on the phone that he gave me the name of a Manager above him. Some Memo guy.
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February 2024 by David M.C
T-Mobile is cheaper and the phones are better
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November 2023 by valerie rose poetry
Staff is awesome
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October 2023 by Michael R.
Drove all the way down to this store at 4pm on a Tuesday. Door has a sign returning at 445pm. Not safe to have only one employee working alone and it also means you lose new accounts when they leave for lunch.
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August 2023 by M L.
Went in to get my son his first phone. We got a great deal on a iPhone he was wanting. Makayla and another young lady helped us add the phone onto my husband's account. A short time later we were on our way. Both girls we're very nice and helpful. I recommend this location.
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July 2023 by Nic Black
The customer rep was rushing off the phone and didn't offer possible optionsI had to ask all the questions and did not feel supported or provided customer care.
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June 2023 by tammy wilms
Like my metro store way better than t mobile store
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February 2023 by Teresa Morla-Harden
I went to get my phone transfer to another phone. The lady that help me was so rude. First she said that she couldn't get the case off my new phone she was having difficulties. So I had to show her how to take the case off. Long story short she act like she just didn't want to do her job. I will never ever go to this 1 again on sunset.
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November 2022 by Yesenia Hernandez
Great experience this was by far the best customer service !!!!!!!since going to the one on boulder was such a headache
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November 2022 by john heath
Always very helpful.Answers all my questions.I love this place.
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August 2022 by Damon Stevenson
Joseph, Sonia, and Aaron were extremely helpful on both visits. All were knowledgeable about the products, and very helpful while I was in the store.
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August 2022 by Kelly Wittwer
Very nice place employees very knowledgeable and what they're doing highly recommend Metro PC for any service that you need. Check it out for yourself. Peace out
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June 2022 by Darrin Chao
The store is running a scam on the iPhone SE promotion. They will sell you a SE (2020) instead of the current SE (2022), when you ask for the new model. Then they will feign ignorance and insist you asked for the older phone. They’re hoping customers won’t notice.I was charged $100 for an older SE instead of $80 for the current SE (scam), told I’d get a rebate (lie), and charged for a case I never asked for or received (theft). Corporate will offer zero help when scammed by an authorized dealer. Never buy a phone from dealers, always go to a corporate store. Closest one is Maryland and Flamingo
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June 2022 by Rae Roberson
My brother was shopping for a new phone on Sunday, and Sofia, the sales rep was incredible. She was very helpful in setting up his account/phone, answered all of his questions, and even downloaded some of his favorite apps to the new phone.We were the only customers for a minute but Sofia promptly answered questions when others popped in. Everyone rolled out satisfied. I even decided to upgrade my phone. I couldn’t have asked for better customer service.Thanks Sofia!!!
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April 2022 by David Elkins
Kind of sad that even though you have been with the same service for over 11 years, there are no way to do a free upgrade.
