REI is a business focused on quality outdoor gear and clothing, including its own award-winning brand. It is known for a 100% satisfaction guarantee on its products. Customers frequently praise the exceptional and friendly staff, describing them as cool, kind people who share a genuine enthusiasm for the outdoors without applying sales pressure. The employees are noted for providing fantastic customer service and being very helpful. The store offers a great selection of items, including brands like KUHL, Prana, and Patagonia, and is recognized as a great bike store. While the product selection is appreciated, some customers note that items like shoes can be scattered in different areas. A few individuals mention feeling uncomfortable or overly watched by staff when the store is quiet, though they emphasize this is a personal feeling and still highly recommend REI. Overall, customers express love for the store and gratitude that it exists.
Kyle is the absolute best! I love REI. Excellent Leadership and Organization.
September 2025
Jake did an amazing job with my son's bike Big thanks to him
September 2025
This rei had the msr fuel can I needed to camp/cook in zion, which I obviously couldn't have brought with me since I flew into Vegas. It also had a large section for the member's re-supply sale, along with other sale items. This was a larger REI than others I've seen. The staff was very helpful.
