REI is a business focused on quality outdoor gear and clothing, including its own award-winning brand. It is known for a 100% satisfaction guarantee on its products. Customers frequently praise the exceptional and friendly staff, describing them as cool, kind people who share a genuine enthusiasm for the outdoors without applying sales pressure. The employees are noted for providing fantastic customer service and being very helpful. The store offers a great selection of items, including brands like KUHL, Prana, and Patagonia, and is recognized as a great bike store. While the product selection is appreciated, some customers note that items like shoes can be scattered in different areas. A few individuals mention feeling uncomfortable or overly watched by staff when the store is quiet, though they emphasize this is a personal feeling and still highly recommend REI. Overall, customers express love for the store and gratitude that it exists.
REI always has the gear that you need to make an outdoor excursion or hike at the last minute. Staff were attentive and extremely helpful in determining what gear was needed for a hike up to the Narrows at Zion National Park.
April 2026
Actually got there at 9am and found out they didnt open until 10 so I drove to the one in Green Valley.
March 2026
Did curbside pickup today and Roland exceeded all expectations. He was super helpful with an amazing attitude that will have us coming back. Chris was also amazing and I hope are recognized for their amazing work. Hard to meet people like this nowadays but glad to see REI packed with great workers and even better human... read full comment
