Walgreens offers a variety of services including prescription refills, health and beauty product shopping, and photo printing. The store operates with pharmacy hours from Monday to Saturday, with shorter hours on Sunday. Customer experiences at Walgreens vary widely. Some customers praise the friendly and helpful staff, highlighting exceptional customer service from employees like Adam, who went above and beyond during a photo print visit, and pharmacy staff like Johanna, a registered nurse, who provided excellent assistance with prescription issues by contacting doctors for refills. Another customer appreciated the staff’s quick response and patience when their young son needed a Covid test, even when the store was short-staffed. However, not all experiences are positive. Several reviews mention problems with wait times and staff competence. One customer reported waiting on hold for 40 minutes just to get a simple question answered in 10 seconds. Others note the pharmacy staff’s inefficiency, especially during vaccination appointments. A specific incident involved a long wait after an appointment, poor check-in procedures, and incorrect personal information being recorded, leading to frustration. The vaccination process was ultimately saved by a kind, professional nurse who administered the shot correctly. Several customers express disappointment that the quality of service has declined over the years and advise caution, especially when getting vaccinations, suggesting that other pharmacies might be more reliable. Overall, Walgreens is a place for prescription needs, health services, and shopping, but customer experiences can vary from excellent to frustrating.
Ana the manager at this Walgreens branch by green valley pkway,Henderson,Nevada was the best I have encountered in this store.. She was sooo helpful and professional when I was trying to order a photo frame..without her I wouldn’t be able to finish the photo frame I want to order. God bless her heart..we need people... read full comment
November 2024
I had a quick question of the pharmacist waited on hold for 40 minutes; took the pharmacist 10 seconds to answer my question.
November 2023
This is the SLOWEST pharmacy around. I would never come here, if it wasn't because my mom is elderly and I have to pick up her meds multiple times a month.
