Ace Hardware is a friendly and helpful neighborhood store that is part of a global chain. The staff is known for excellent customer service, always ready to assist with personalized attention and knowledgeable advice. Customers appreciate the convenience of the store’s hours and the enjoyable shopping experience, often mentioning how organized and clean the store is. While prices may be slightly higher than big-box stores, many find the quality of service and the ease of getting what they need worth it. The staff, including individuals like Kim, go above and beyond to help with tasks such as screen replacements and fixing stuck screws, providing solutions and recommendations for new products. Customers enjoy browsing the shelves for ideas and find the store’s old-fashioned service and community feel preferable to larger retailers. Overall, Ace Hardware is valued for its personal touch, quality products, and commitment to helping neighbors with a welcoming atmosphere.
Thanks Ace southern highlands! Kelly assisted us and she was so helpful and knowledgeable! We greatly appreciated her amazing customer service. When we checked out, we met Vicki! Another amazing staff member!!! So sweet and kind!
June 2026
I ran it quickly for 409 stone and stainless cleaner. 409 stainless is the very best for appliances. and I could only find it there. it really works. the store is HUGH ,fresh, clean. has everything. Think this my new home depot!
April 2026
I stopped going to big box stores once I discovered Ace. The staff are so helpful and kind, great bbq accoutrement selection, fantastic tool selection for the DIYer, and an all around pleasant shopping experience.
