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March 2024 by Flyboyph
Kudos to the woman who assisted me on that day at PARK MGM she just went extra mile by finding the left behind item in the car. Thank you so much!
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February 2024 by Vincenzo D'Aloia
Charlene was a great she went up and beyond for us car was very clean we rented a second day
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January 2024 by Michael Martinez
Fun truck dodge ram v8 hemi. Lot tech Buzz who received my car at Salt Lake City airport is awesome he was very welcoming and pleasant made me feel appreciated as a customer great service from him!!
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December 2023 by M. Payne
The car was great, the rental price was fair...however the lady working the desk was so scatterbrained that it took forever to get the keys and instructions. Then when we returned the car 2 days later - earlier than scheduled - she put in the system that we returned it a day LATE and charged us an additional $85. Luckily we caught this on our bank statement and called Avis customer service who immediately processed the refund.
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December 2023 by nathan Smith
PEOPLE BEWARE!Iv rented from many Avis car rentals in vegas for many years . But this Avis at park mgm are a bunch of crooks ! Poorly managed, car rented for 1 day and tank was not full! Car was returned same day via key in drop box.Invoice not received only to find unexpected 130 dollar charge on my card. Downloaded Invoice online but its in german ??? You couldnt make this up ! From what i can translate from the invoice iv been charged a late return fee and for an extra day stating vehicle was returned next day /late at 10:30 , this was not the case ! They charged me 2 days luggage insurance, 2 days extended personal injury , they charged me the fuel to fill the tank even though i report it was not full and assured i wont be charged , i have video evidence. They charged a service fee for refueling , they charged 2 days vlf charges . And the late return and day extra for a car that was returned same day. None of which i autherised or is even trueAppauling start to finish, well i supose its not finished yet because i have to try recover the money they conned out of me!Customer services have been emailed!Renters beware of avis in park mgm!!!!
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August 2023 by Ben Reynolds
There were a lot of hidden fees. I feel I was scammed.
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August 2023 by Andy Parrish
Avis attendant at this location was very helpful, despite working without her computer network functioning. Great vehicle that was easy to pick up and return (considering it was a hotel in the middle of the Strip on a Friday night)
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July 2023 by Jessica Jones
The overall experience was not a positive one. We were offered an "upgrade" which was a nice gesture, but the fuel tank was near empty when we got to the vehicle and had to immediately find a gas station (more money). The car itself was dirty inside and out and needed to be cleaned. I also arranged for an after hour drop off and was still charged a late fee, even though I had proof of dropping the car off ahead of my drop off time. Luckily I was still in Vegas and had time to go back and contest the issue and have the charges reversed. This is the 3rd time I have been charged hidden "fees" from Avis and will likely be my last time renting from them unless I have no other choice. I will not be recommending them in the future.
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March 2023 by James Matthews
car was filthy inside an out old laundry in trunck dirty klenix in door panals papers above sun visors will never happen again plus when i returned car the lady was gone to lunch how convient for avis plus charge me 125. dollars for ins.
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February 2023 by Emily Nolan
We had a great experience with this Avis location this week. The two individuals who were working were super helpful and we didn't have to wait at all to be helped. They explained everything to us and walked us through their options for coverage as well. The vehicle was in great condition and very clean. Both individuals that helped us that day even recommended other places to visit since we had the car rental all day. We took their advice and went to see the Valley of Fire State Park and we are so glad we did it. We had a great experience all around and would highly recommend this location.
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December 2022 by J. Byrne
Love the great service and convenience. So easy to get a car from Park MGM to drive and explore Las Vegas. Thanks, Avis! Will use the service again.
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November 2022 by J. Koh
Love the great service and convenience. So easy to get a car from Park MGM to drive and explore Las Vegas. Thanks, Avis! Will use the service again.
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November 2022 by Alessandro Fuschi (SoWhy)
There are no signs pointing to the counter so we had to guess where it was. Once there, we had to wait for the attendent to return since there was no way to page him.Despite having prepaid everything, he gave me a contract that contained a $45 charge he couldn't explain but removed at my insistence. However, I had to return to the counter again because once I found the car, it only had half a tank of gas while the contract claimed it to be full.The attendent was friendly and sorted out the stuff once I mentioned it and the car was new and clean but still, since I had prepaid and preselected everything, having to spend 20 minutes to get going is simply too much time.
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October 2022 by Scott Campbell
This by far was the most convenient and easy car rental ever! The service we got from the AVIS agent at Park MGM las vegas were Superb!
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October 2022 by linda maven
Very dissatisfied with the car filthy inside and out and damaged to tires no help checking the car back in
