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March 2024 by Mike Henrickson
Buyer beware. I had a car rental set for March 9, and plans for the day that revolved around having a car to get where I needed to be. I had a car rental for $75 for the day, Avis said they did not have our car told me I had to go to the airport and get it. I told them I was in a time crunch and that is why I rented from the Avis at Mandalay Bay for convenience. I told them that I would take any other car for the same price, They said you can have any other car for about $400 more.Absolute bull!!!They did nothing to stop the problem. They had a small kid working the counter, who is not helpful and he was texting his manager who is in a meeting who did not care whatsoever. Please do not ever rent from Avis..
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March 2024 by leo doerr
We rented the "manager special". It wasa Tesla. It wasn't charged, so we gad to immediately taking to get charged. The car was dirty and stunk inside. It had to be charged 3 times that day because it wouldn't hold a charge. We were charged for 2 days even though we reserved it for one and picked it up and returned with in 6 hours. We rented the car in January and a month later we have 2 charges showing up on our credit card bill for rentals we didn't have. Sounds like someone there is stealing credit card numbers. I just canceled my card.
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January 2024 by Ashar Hakim
Such a poor experience. Associate told me that the gas would be at full tank, only to find out it was only 3/4. Returned the car at 3/4, only to be charged full tank. Emailed the branch with picture of the tank at the start of rental, never heard back. Not to mention the back shield wiper is broken. Car didn't have Apple Carplay. Now I'm going to be wasting my time to get this corrected.
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January 2024 by Louiza Verykiou
I know a lot of the reviewers here have had bad experiences but thankfully we didn't. Pickup was quick, easy and convenient. No issue with dropoff or charges. Nice way to grab a car for a day or two!
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December 2023 by Andy Green
TOURIST TRAP!I was told the vehicle had a full tank of gas and must be returned the same, it only had half a tank! I did not want to waste my vacation arguing the point, so i didn't bother and filled it up on its return anyway.Got my invoice a few hours before I flew home, and extra charges appeared on it with no explanation.Avis is a tourist trap, I will never use them again.
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December 2023 by Tzito
We only drove 40 miles and are aware that anything under 75 miles gets charged automatic gas fee so we always give our gas receipt. We put in $15 gas, left the receipt with them and STILL got charged almost $20 for gas. I will call and take care of it but this shouldn’t happen. Very frustrating!!
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December 2023 by Matthew Coleman
Our vehicle was not ready, they upgraded us for free to a higher end vehicle. When we got in our vehicle the gas was not full (little under 3/4 tank) which is not a big deal but I only put a couple gallons in it (what I calculated we had used). Pretty frustrating.Also note it's on the other side of the hotel, the staff was not the kindest to the people who couldn't find their vehicle that were in front of us in line.Still unless you want to go back to the airport to get a rental this is what you have to deal with.
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October 2023 by J Schweck
To realize that a national agency is running like this is astonishing. I think it probably gets away with it just because it’s at Mandalay Bay, expectations are different and you can’t really inspect the vehicle. The rental desk has a paper sign on it with a phone number to call to get the attendant to return to the desk. Attendant answered the phone and stated they would be headed that way from the parking garage. Now mind you where the cars are located is the absolute furthest point from this rental desk in the resort, it is mind boggling. The vehicle received was fairly dirty and only after out of the parking garage, in the light, while fueling up on our way to Zion NP I noticed two tires on the car were completely bald. Pic attached. At this point we were 100 miles away from Vegas on desolate I-15 and wasn’t going to get stuck in the middle of nowhere so we limped back to Mandalay Bay. It was after 3pm so there was no attendant, only a drop box to which I attached a note to the keys letting them know the tires are and have been unsafe for some time.
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August 2023 by Water bottle S
Terrible service. Gave us a car with a nail in the tire and didn’t fill us up with a full tank of gas. Avis customer service said that no problem we can give the car back to Avis at the hotel and they laughed in our face. We had a claim number and they wouldn’t even look at it. Wouldn’t help us and told us to go to the airport when they notified them we were going to swap cars yesterday. Go elsewhere.
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July 2023 by Dion Harding
I rented from the Mandalay Bay at 10 am on June 24th. the agent was knowledgeable and friendly. her service was excellent. My only concern was the car was dirty. It was smeared all over including the windows. It looked as though it was attempted to wash, but with a dusty rag that left dusty smears all over.
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June 2023 by jim policastro
Horrible experience. Try not to rent from here.No one at the desk for almost an hour to pick up the vehicle.Reserved a pick up truck online and was told at pickup they dont ever have pick up trucks
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May 2023 by Ge Marcus
Worst car rental experience. First got a text message saying my rental was 3 days overdue, even though we returned on time. Then got a mysterious charge of $60 added to my final bill, which was incorrect. Do not recommend renting/returning here.
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April 2023 by Mike Coomber
Such a great rental experience at Mandalay Bay Las Vegas. Seamless collection and drop off. Great vehicle as well.
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March 2023 by Craig Smith
Really poor. Car was dirty, the key battery was flat, no screen wash despite sub-zero temperatures so washers froze. When we returned the car with a full tank, we were charged for refuelling and also had other charges added that were not justified. We complained and had some of that returned. We still lost out on the battery, screenwash and exchange rate costs on our credit card for the additional and unjustified charges.
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January 2023 by Gil Gawthrop
Super Easy car rental experience right in Mandalay Bay Resort. If you are into hiking or even if not, you must go to Red Rock Canyon (La Madre Spring Trail) AMAZING!!!!!!!!!! . 30 mins away. Rental car was in great shape and really efficient.