Citi is a financial services company offering digital banking, mortgages, personal loans, small business banking, credit cards, and wealth management services. Reviews of a specific branch highlight both positive and negative experiences. Many customers praise the branch, calling it the best and commending its nice and professional employees, including managers and associates who provide great, fast, and easy customer service. One long-term customer appreciates the bank for handling their needs and disputes. However, some reviews note problems with organization. One customer reported a very unorganized experience, waiting about 20 minutes while several available staff, including a manager, did not attempt to serve anyone. The issue was only resolved after the customer directly approached the manager. A strong warning is also given about personal loans, with a customer stating the repayment terms feel criminal, noting a $3000 loan ultimately costs over $6000.
Big thanks to Jay-Ar for his professionalism and great personal approach. Best banker out there - highly recommend!
April 2026
Always a great experience here for me. Professional and friendly staff.
November 2025
They helped me settle my father's accounts. I live in Phoenix where we have no branches so when calling and talking to the 800 number several times and got nowhere they were able to help me in one visit. Everyone in the Sahara branch was extremely helpful.
