Dollar Rent A Car is a popular car rental company that generally provides a positive experience for its customers, though some issues have been reported. The staff is often described as friendly and helpful, with one customer praising a "gentleman" who was "kind, attentive and polite" during the car return process. However, a few customers have encountered rude and aggressive behavior from certain employees, particularly in the parking garage. The rental process can be efficient, with customers able to pick their desired car. However, some have experienced long wait times and difficulties finding the right vehicle. There have also been issues with the condition of the cars, such as vibrations at high speeds and faulty windshield wipers, which customers felt should have been addressed by the company beforehand. Regarding pricing, customers have reported unexpected charges, such as an additional $63 for insurance coverage that was not clearly explained. One customer suggested that the gas option offered at the destination should be more transparently presented. Despite these concerns, the overall pricing is generally considered reasonable. When it comes to the return process, customers have had positive experiences, with one noting that it was "easy with no extra charges." However, there have been instances where customers were unexpectedly charged for late returns, though the company has been willing to resolve such issues. Overall, Dollar Rent A Car provides a mixed experience, with good service from some employees balanced by issues with others. The condition of the vehicles and transparency around pricing and policies could be improved, but the company is generally viewed as a reliable and affordable option for car rentals.
Very easy pick up. Staff very professional and friendly.
December 2025
It was an ok experience. I need to speak to someone at the physical location and can't get someone on the phone that speaks English. Not a fun customer service experience
December 2025
Worst experience I ever had from the front counter pick up a vehicle among all rental companies I have done business with
