DriveTime provides a used car buying experience that many customers describe as awesome, smooth, and painless. Reviews highlight that the staff, including salesmen and Experience Guides, are great, patient, and generous. They are noted for going more than above and beyond, making the process easy to understand and efficient from beginning to end. Customers report feeling supported by a professional team that provides great vibes and energy, helping them find the right car. The experience is frequently called special, with many stating they felt they made a great choice and did not feel used. The overall sentiment is overwhelmingly positive, with multiple customers indicating they would recommend DriveTime to others for a smooth and helpful car buying process.