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January 2024 by Nav YYC
We had a hardtime finding a compact car for rent and finally Edward came to our rescue to arrange a Kia Soul. His customer service was excellent & very professional. Realizing we didn’t have a specific document, and the hazzles we went through that day, Edward immediately drove us to our hotel to gather the required documents. Fabulous customer service experience. Appreciate it!Highly recommended location for rentals…
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January 2024 by Kayla M.
Enterprise wasted our time which led to major interference with our vacation plans. We initially called enterprise in the morning requesting a 1 day rental, and we were directed to the Sahara location, after being informed that our vehicle was reserved and waiting. Once we waited about 20 minutes to talk to a representative, we were told that there were no vehicles available - and it would be 20-30 minutes to get a vehicle ready. Then we made a call back to enterprise, and while that encounter seemed to be positive with the phone representative "making calls" and confirming another location off strip had an available vehicle, we were called within minutes being told that was not the case. That in store representative was the first transparent person to tell us that it would be hours before anything would be available. So, after this experience with Enterprise we will likely take our rental business elsewhere in the future, as we feel like Enterprise lied and misled us again and again over a three hour time period, wasting our time and plans for the day. If there was transparency that no vehicles were available, perhaps we could have used another service one time, and come back to Enterprise in the future, but again, after this experience, we do not plan to be enterprise customers moving forward.
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January 2024 by Amy Merrill
At the last minute, we wanted to rent a car through the Sahara hotel location in Las Vegas - just for a day trip to go hiking. We reserved a large SUV, but none was available on arrival. But ANTHONY at that satellite office was so helpful and found us a Tacoma truck - he was communicative and followed up - made this such a personalized experience! Thank you Anthony!
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January 2024 by Lisa Lisa
A disaster, we were cheated out of 500 euros, the receptionist lied to us by saying that everything was included, terrible
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December 2023 by J S
Paul and Anthony were great. 10/10 would recommend renting a car here. Smooth and easy transaction; quickly was off with a nice car both days I rented a car, even with no reservation.
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December 2023 by Juan O.
terrible I reserved a van and they called me as I was walking up at my reservation time to say they didn't know I reserved and also had just rented out the vehicle I booked.
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November 2023 by Glenn Poole, II
Reservation made well ahead of time. I arrived at 8 am to pick up the car. It was not available. Was told it might be 20 minutes. It's now 9 am (1 hour later) and I'm still waiting...standing in line just to ask if it's ready again.
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November 2023 by razzydee Jensen
My name is Natalie Jensen and I rented a car for a week in Vegas. Erin was awesome and put in the effort to hold the car I wanted for me. She was very professional, kind, and helpful. Thanks Erin!
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September 2023 by Psl 001
Wish they have less than 1 star rating , location sucks , rented a car that was broken and this was a nightmare!! Mess up my entire vacation and good luck trying to talk to someone in costumer services , road side assistance and reservations! Call centers in other countries with minimal English , never again ! Enterprise rental sucks , find other rent a car
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September 2023 by Florida 007
Wish they have less than 1 star rating , location sucks , rented a car that was broken and this was a nightmare!! Mess up my entire vacation and good luck trying to talk to someone in costumer services , road side assistance and reservations! Call centers in other countries with minimal English , never again ! Enterprise rental sucks , find other rent a car
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September 2023 by Soda Stereo
Wish they have less than 1 star rating , location sucks , rented a car that was broken and this was a nightmare!! Mess up my entire vacation and good luck trying to talk to someone in costumer services , road side assistance and reservations! Call centers in other countries with minimal English , never again ! Enterprise rental sucks , find other rent a car
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June 2023 by Henry Hall
Made a reservation at 7am and they had me in a car at 8am, which I know is not always easy to do. Price was exactly as advertised and they didn’t play any games. After-hours drop off was a breeze. I’d happily rent from this spot again.
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May 2023 by Carmen Alvarez
Great service!! Friendly and helpful crew!!! They gave us a brand new car. Great service and super fast. We’ll rent from them again when we’re in the area!!
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May 2023 by David Tarsky
Nice clean car. Pick up and return very simple at Sahara Las Vegas
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May 2023 by Parminder jit singh
Good customer care. Inside Sahara hotel so you need not to go anywhere is you staying in sahara hotel. Parking is free.
