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December 2025 by Noriya
Very great customer service. I had a wonderful night for my birthday last night. Great food great drinks great presentation and great music as well. I give sugar factory a 10 out of 10.
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November 2025 by Tricia
It wasn't good. Be prepared to not get what you asked for like ketchup, ranch dressing and marinara sauce. Be prepared for the staff not check in on how things tasted or seeing if you need anything. And then pay an automatic 20 percent gratuity.
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November 2025 by Douglas
Meatball sub took 30 minutes and was raw. Took another 40 minutes for them to remake it. Only one server for the whole restaurant.
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November 2025 by Paulette
It was really overrated, I took my granddaughters party of 9 and I was not impressed. I was very disappointed in the service. I would never refer anyone to this establishment. I don't complain about prices because I believe in paying for the memory or experience.
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November 2025 by Doreen
We thoroughly enjoyed our visit to the Sugar Factory. Our server was exceptional and the food was fabulous. This will definitely be on our agenda for the next visit to Las Vegas
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November 2025 by Dwayne
Made reservations a month in advance. When I arrived I was greeted and told to wait. As I waited I watched the manager African American guy Mirco mini plats with a bald fade in the back seat several other guest who came with reservations as well. When I questioned him about not being seated he got smart and told me he only seen three people with me when my reservation were for twelve I told him other people was here we just had trouble finding the place he told me in front of other guest that wasn't his fault which wasn't but if we had trouble finding the place why not seat us we literally walked around the mall twice til we finally found the place. When we was finally seated after a brief altercation with the manager the sat us at a dirty table they had to come wipe it down twice with us seated there. My server was great had great energy other than working for an asswhole little braids bald fade having ahh
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November 2025 by Rosaly
The food was mid The service was not the best The drinks was good but too pricy for what we order
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November 2025 by Ross
The shakes and dessert and over the top and the only reason to visit. They were short staffed. The physical facility is rundown and falling apart. Food is mediocre. But the shakes....awesome!
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November 2025 by Amanda
The photos of the restaurant online are old - the place is in poor shape and not very clean. Our booth had large pieces of pleather torn off and the table had big gouges in the stand. It wasn't very clean. The staff were very nice, though some were dressed up, which made it feel more worth high cost, while others looked like they worked at a gym. Our drinks and apps came out quickly but the dinner itself took almost an hour to come out and the place was pretty empty when we arrived. We were expecting a slightly more elevated experience from all the instagrams and online photos, but we're pretty disappointed.
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November 2025 by Priscilla
I wanted to have such a great experience as we were celebrating my daughter's 10th birthday. This location is nothing like the ones from the past (Fashion Show) it is pretty run down. Our server was very nice, which made up for the very long wait for luke warm food. Our other guests in our party waited even longer for food, as well as one of the featured "fun" drinks for one of the kids (Near the end of our dinner). The energy of the restaurant again does not suit the experience Sugar Factory was once known for. Overall, the kids enjoyed themselves. I would hope this feedback is used for future patrons and their experience.
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November 2025 by kelly
Service is not that great, staff doesn't come by very much to check on you. Ordered mini burgers & fries and it took almost an hour to arrive. Fun inside, but very overpriced.
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November 2025 by Audrey
This restaurant was on its last leg. The restroom was a mess with no hand soap and toilet paper. The fancy drinks in the pics are $39-45. The chicken and waffles look amazing but taste so bland. We were there for a 9 year old bday so served its purpose but wouldn't eat here otherwise.
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November 2025 by Michelle
Drinks were on point but the food was not. So overpriced for less than sub par food. Our server was great and had a great time but I'd rather go to other restaurants and spend that money for more quality food.
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October 2025 by Cheyenne
Our waitress was rude and ignoring me whenever I asked her questions. She was short with my kids on Halloween and was dismissive. She sat us a a crooked table and I was concerned about the table falling on my new born and kids She gave me and attitude and said it was fine. I dont leave bad reviews for people but I cried because of how rude she was to me. Halloween is a very important day for my family and she tarnished that.
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October 2025 by ROSLYN
Experience was terrible. Used to come here all the time when I was younger, brought my kids here to share the same experience however it was not good what so ever. The food wasn't to par. Did not come out correctly, server had to take the food back and have them correct it.
