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March 2024 by Irfan Mohammed
As per previous review, counter is next to the Starbucks on ground floor. If you're walking from the casino, walk past the Starbuck and you'll see the counter on the right corridor.When I went for pick up, no one was at the desk but I called the number and Jeremy was there in no time. She was very helpful and informative. She explained the out of hours drop off process and I had no issues with the return.Overall, 10/10. I was very happy with the process and would definitely recommend!
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March 2024 by Chau Quach
Counter is next to the Starbucks in front of the resorts world theatre, make a right walking towards the event center doors.Return the car on 5th level of self parking, you have to get a ticket to get inside the parking structure but you won't need to deal with the ticket after you drop off the car.
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February 2024 by Natasha Jensen-Matta
It’s just one person at a desk. If there are others, there can be quite the wait. But the people were very friendly!
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January 2024 by C Mitchell
Rented a car twice from here, excellent experience both times. The staff have always been helpful and professional. Would recommend
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January 2024 by Austin O
Made a reservation. They did not have reserved vehicle and would not upgrade at the same price. Wasted my time and disrupted my plans for the day. How hard is it to have an accurate inventory in 2023?
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October 2023 by Viktor Parker
Very bad experience. They let me booked a car but the car was not available in real life. Then He offered me to pay extra to get a car. The car was not cleaned and hairy :(
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October 2023 by 리버
There are so many parking lots nearby that it can be difficult to return the car, so be sure to check which parking lot you are in. I went around the fourth parking lot and finally found it. And I rented a Volkswagen Jetta, but they didn't have it, so I got a K3.
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September 2023 by Tom Ainsworth
Located on the first floor at the back of the hotel area, across from the Resorts World Theater and just before entering the guest parking structure on foot.
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August 2023 by Joel Francisco
There’s no directions where to drop the car. Its at the 5th floor RW self parking
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August 2023 by Weston Rowe
Staff was very kind, helpful, and more than generous with me! Had a great experience.
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July 2023 by George
Inconvenient hours and understaffed. Lady at the counter was very kind and doing her best to help. However, if there are 3, 4 people in front of you, be prepared to wait 45 minutes for your turn.To nitpick a bit, I was given an "upgrade" to a Chevy Malibu, which is slightly more spacious than the Volkswagen I selected but gets much worse gas mileage. With gas at $4.50 a gallon, the extra cost wasn't negligible.
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July 2023 by Ɛlisabet Douillard
No very clear explanations for returning the vehicle... no instructions...We were taken around the hotel... first floor then level 5 etc... wasted almost 2 hours of time returning our rental vehicle. Find a taxi quickly to get there as quickly as possible but 70 dollars...to pick up an RV from cruise america...almost closed!Strong discontent!!!Fewer stewardship problems with Europcar
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June 2023 by Gabriel Gonzaga
If you want your rental car by christmas this is the place to go. Took 2 hours to get through two groups.
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May 2023 by Marie-Chanel Beland
We rented a Tesla during our stay, it was great. Good service when picking up the car. The price is very good.
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March 2023 by Alexey Yeltsov
Confirmed reservation, but no car available. Agent refused to help any further besides putting me on long list of oversold bookings.Edit: to add to insulting experience, I now see a charge on the credit card for this non-existing rental.