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February 2024 by Victoria Ontiveros
I walked out on my second day of training because not only was the store manager scamming customers but the company itself!If you buy phones from this location they add the insurance without your knowledge and tell you you're getting free accessories but it's really a up charge. Rubi was also using her own ID to get customers free phones so she wouldn't lose sells (scamming the company)In those 2 days 3 people went to take off insurance they didn't know they were paying for. I’ve never experienced such an unprofessional “manager”. She wasn't training me to sell she was training me to scam!I walked out on my second day of training because not only was the store manager ripping off customers, but also the company itself!If you buy phones at this location they add insurance without your knowledge and tell you you are getting free accessories but it is actually an additional charge. Rubi was also using her own ID to get free phones to customers so as not to lose sales (scamming the company)In those 2 days, 3 people went to take out insurance that they didn't know they were paying for. I have never experienced such an unprofessional "manager". She wasn't training me to sell, she was training me to scam!
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January 2024 by Jason Kropf
Showed up 45-60 minutes before closing but was told by employees they where already closed
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August 2023 by Guliana sierra
Awesome service Joseph was very polite and helpful, highly recommend this location!
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May 2023 by Marty Marty
This is definitely the best MetroPCS store in Las Vegas. I’ve been going there for years and have always got great customer service I live in Boulder city Nevada. It is truly worth the drive.
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December 2022 by Melissa Redmond
THE EMPLOYEE WAS NOT VERY FRIENDLY AND I PICKED OUT A CELL PHONE FOR SALE THAT WAS ON PROMOTION WITHOUT THE EMPLOYEES HELP
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October 2022 by Kathy Jombori
Worse service i ever had ,went in to store to ask for help transferring my service from Sprint, i asked the maneger name Alyn to assist me,she was telling me she has a good phone for free and thas the best phone i can get, so she sold the phome to me and im not happy with it. Went back next day she said she can do nothing she cant replace the phone , today i went back again talk to a lady name Seth she told me , my maneger explained everything to you we cant help you , so thats all i get for my $140
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August 2022 by Todd Summer
Good people do to there they know what they are doing !
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April 2022 by Adienna S.
I am and will come back because of Jesus... Great Representative for t mobile... Mangerer Jason also assisted with my needs...
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March 2021 by Gregory M.
This store had excellent customer service. Esmerelda was amazing. She took time to explain to me my options and the best deal. I was almost ready to switch to Verizon but she convinces me to stay. She was very knowledgeable and professional. The entire staff was very courteous. I was able to get two phones. She was wonderful and really appreciated her hard work and patience.
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February 2021 by Cameron A.
Oli was a great help when I went to this location the other day to get help with my phone, he was really patient with me & gave me all the information I needed. I will definitely come back & see him if I ever have any questions or concerns with my cell phone.
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February 2021 by jeffrey stocks
Staff are very courteous and efficient. Never much of a wait even when there are5-6 customers ?❤
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January 2021 by Edgar Rodriguez
Poor staff and customer service, had an emergency with a phone line thats out of the country at the moment with no servi e. Staff and customers still in the store even thou it was after hours and staff didnt wanna talk too me even thou i told them i had an emergency and i just wanted too ask a question.Very disappointed and frustraded about this experience never will i recomend anyone too this company. Been a customer for a couple years now and very strongly considering swithching telephone companys
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January 2021 by Rami H.
I rarely write bad reviews about a place unless I feel very motivated to do it. My visit to T Mobile on Charleston and Nellis did just that. My wife and I went to inquire about their free phone promotion, and one of the Costumer service reps there was extremely arrogant and rude from the very beginning. His name is "OLÍ " I've been a t mobile customer for a very long time and I've always received very good treatment until today. Olí made us feel like we were stupid every time we had a question. His demeanor is very unwelcoming. I know we didn't qualify for the current promotion but we were there to inquire and get answers. I need a new phone anyways so I was determined to get a new phone regardless but his treatment towards us made us walk right out. He never offered any alternatives. It almost felt like we were bothering him and he wanted us out. If you ever walk into this store make yourself a favor avoid OLÍ. I'm sure there is others there who are actually able to deliver customer service.
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December 2020 by Christina J.
I have been with them for 7 years never a issue that I can remember so keep up the good work people
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November 2020 by Vanessa Long
This place never disappoints! The customer service is always great, the place is always clean, the associates know exactly what they are talking about and what they are selling. I'm sure we'll be back soon ? I Definitely recommend this location...Happy shopping!!
