Metro by T-Mobile in Las Vegas has mixed reviews. Customers appreciate the store for its good customer service and knowledgeable staff, with some mentioning that they have always received helpful assistance. One location is considered the best MetroPCS store in the area, earning praise for its service over the years. However, there are concerns about staff attitude, as some found employees unfriendly or unhelpful, especially when selecting a phone. Notably, there are issues with store management, with one reviewer describing a negative experience involving false promises and charges. Despite this, loyal customers mention returning because of helpful staff like Jesus and Jason.
I have been with metro for almost 15 years now I can tell you one thing the person who is working here right now ALY is the best they got I am an old man I don't know much about phones but he sits with me and explains me everything Thank you ALY for your help
May 2025
Only rated it 5 stars so my review will be shown. Celeste, their store manager is the absolute worse! She lies and tells you that she is giving you items for free and charges you for them and then acts oblivious when you discover all the charges on the receipt! I would avoid this location like the plague!
April 2024
Very helpful and thorough in explaining different plans and adding value to your service!!
