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March 2024 by Sandra Dabney
Just had my father's Ford Escape serviced - new brakes and oil change! Noel and the General Manager are fantastic and always take care of us! A shop we trust!
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March 2024 by Jack Cutler
Really good service.
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February 2024 by Anonymous
Good customer service, communication lacks. Took my car in to fix a plastic molding and they didn't call to tell me that the door was bent before putting it on. So if I get the door fixed I would have to pay twice for the same fix.
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February 2024 by Aaron M.
I contacted Team Ford to see if they do oil changes on Land Rover LR4's. Some dealers will work on other brands. They recommended I contact Quick Lane as they did oil changes on LR4's. I spent over 2 hours there and Brenda called me up and said I was done, however, after spending 40 minutes on trying to remove the oil filter, and were unable to. They actually recommended I go to "whoever did the oil change prior and were able to change filters". So after wasting over 2 hours of my time, I now get to waste more of my time taking my wife's vehicle to a jiffy lube to get what I paid Quick Lane to do. If you have an LR4, DO NOT TAKE IT TO QUCK LANE ON RANCHO.
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February 2024 by A T.
This is the second time I have been to this business. Both times I had a very pleasant experience. I am new to NV & trying to find honest & reliable mechanics anywhere is a challenge especially when you are a female. Long story short the manager made no promises when I called ahead with the problem my car had. He did a lot of leg work before I had my car towed there. It turned out that his shop was able to fix it but he had a back up plan with another shop just in case. Super friendly & very clean shop.
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January 2024 by Mitch
Very good, honest, fast, reliable
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December 2023 by Trident Pool
Awesome Staff!
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December 2023 by Douglas Theisen
Did a great job and attended to my needs.
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October 2023 by Alton Baker
Excellent experience
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October 2023 by Christina R.
We got up early to get to Team Ford on the weekend (no appointments on the weekends) but we were a little later than we wanted and ended up being quoted 2 hours to check out a tire that kept losing pressure. I wanted to stay but the person working was really insistent that it would be better for us to visit Quick Lane, especially since they work with each other. She greatly exaggerated how big Quick Lane is. We ended up being at the Quick Lane for 5 hours to change a tire. Now, this isn't Quick Lane's fault, but I'd say if you're coming in on a weekend, be prepared to wait for a very long time. The person helping us had a loooooong list of cars ahead of us and it took about 2 hours just to get to our paperwork. Once that was inputted, we waiting the next 3 to get the tires in and have them installed. I do think that the tires were priced a bit outrageously (my mans paid more for 2 tires than I did for 4 the week before) but he didn't mind, for his peace of mind. I will say there is a coffee station that also seemed to have a few snacks. The chairs are as comfortable as they can be with the low back. There aren't a lot of places to walk to eat or hang out but we went to Big Dog's to have lunch, very easy walk. The person helping us was also very communicative and apologetic for the wait.
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September 2023 by Regina Seastrand
Professional and easy to work with. They are part of Ford so you can use your Ford Maintenance Plan here and you Ford Pass points. The coffee wasn't bad and the chairs were comfy.
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September 2023 by Glenn R.
great location and people to deal with.. always cheerful and ready to address any needs or question a person my have about their service.. appreciate all they do and the timeliness of the service. lives up to the name of Quick Lane for sure
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August 2023 by Jeff Newman
Very nice and knowledgeable staff. Done the service and changed the tires very quickly. Nice to see people still know how to work
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August 2023 by Conan Patterson
I brought in my van to get an oil change and transmission flush. These guys completely screwed it up. first they kept the van 4 hours longer than quoted because they said that they accidentally messed up the oil change and had to re-do it. Then I found out this was not even true. They messed up the transmission flush and had to do it 3 times. I could not get a straight answer out of them as to what they actually did wrong, but from what I could gather their techs couldn't figure out how to use the machine correctly. My van now makes several new noises and does not shift properly anymore. I had no issues before I brought it here. They kept it an extra 2 days to check it out and fix what they had done to no avail. They told me they could not find an issue when there clearly is one. I am not happy with the way this was handled and they need to fix what they did wrong. Not happy.Services: Transmission
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August 2023 by Carl M.
Leah and Richard were the best! We were worried our van had a proclivity to overheat and they inspected the vehicle immediately and also gave us some advice and instruction on how to handle driving vans in the desert heat and uphill. 12/10 would recommend. Great customer service
