SuperPawn has received mixed reviews from customers. Some have experienced what they describe as the worst customer service, while others have praised the staff for their kindness and helpfulness. One customer highlighted exceptional service from a staff member, expressing gratitude for her positive attitude. Many reviews mention the trustworthiness and fairness of the staff, with one customer appreciating free services like jewelry cleaning. Overall, while some customers had negative experiences, others have consistently found the staff at SuperPawn to be friendly and supportive, especially at the Nellis location.