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August 2025 by Omid Larijani
Even though I saw some negative reviews, I decided to give this UPS Store a chance — and I’m glad I did! They are efficient, professional, and always courteous. I’ve been to other UPS locations where I’ve had mail lost, packages stolen, and dealt with rude service. Here, I feel completely safe and confident that my mail and packages are handled with care. I’ll be keeping my mailbox with them for a very long time! Highly recommend!
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August 2025 by Jan Percy
I wanted to wait to write this review, So I did not say the wrong thing. I came in on Thursday morning around 10:30. There was two females and one male. The male was talking to his employees like they were trash. You could clearly see how angry this man was. Slamming things on the counter. Enraged or not you do not treat your co-workers like this. The young woman did an amazing job at my drop offs, I asked her if she was okay. She said she was fine, but I could tell she was not. She was very anxious and I don't blame her. I should not have to feel like I did something wrong, walking into a store to do a simple drop off. You need to get rid of this guy if this is how he is going to behave towards his employees and in front of customers. Your going to loose business. And I certainly will not be coming back to this location after seeing the way this man talked/handled his own employees. It was scary, and people do not know what type of environment they are walking in too. on that note I hope that the two females that were working are/will be safe from this crazy man. Cause they were just sitting there taking it. they didn't even know how to respond to him. the one that was helping me I just wanted to take her home with me she was so sweet. NOBODY deserves this just for a pay check. DO BETTER!!!! and I most likely try to get in contact with who ever is the owner of this store, because that was non sense. If I felt disrespected, think about how those two females must feel. I mean she was so nervous she apologized for his behavior and begged me not to write a bad review due to this mans behavior. But I could not let this one go. So I waited to calm down to write this. How is this store not shut down?
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August 2025 by Sally Vision
I came in earlier today, around noon. I was greeted when I came in the door. It was quite busy and a lot of things in the store was not working. But that did not stop this young worker, I think she said her name was Kylie or Kaylee. She made sure that she had all my information correct, she apologized for the wait and got straight to work. This is the customer service I want to see every time, I come in. even though I could tell she was overwhelmed she was so nice to me, and it was honestly the best interactions I've had in a long time in customer service. She really knows how to connect with her customers. My question for the owner is though. Why aren't the rest of your employees like this? they seem very stuck up and stand offish. Are you finally fixing the customer service in here? It would be nice if everyone acted like this young woman, carries herself nice. when I have came in previously, I never got service like this.
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July 2025 by Public Profile
This could be the most unprofessional UPS I've been to. Went in and there were four employees behind the counter - all bantering with one another, and one was with a customer. I started a line. The three bantering employees not helping customers never acknowledged me, so I stood there. Once they finished their bantering, one asked to 'help the next in line', never apologizing for the unnecessary wait.
Thinking one bad experience does not define an establishment, I went back the next week. This time, there were three employees behind the counter and no customers. Someone called me to the counter and when someone walked in the front door, this employee began to shout across the store to chat with that customer. Meanwhile, I'm right in front of her, meaning she's shouting in my face. Another person came into the store and got in line. The third employee asked to 'help the next in line'. What is wrong with these people? The only worse that bad service, is indifferent service. Don't know who owns this UPS, but their employees' lack of training, lack of customer awareness and lack of oversight has cost them as least one customer - me. Too many UPS stores not owned by this same owner to settle for such unprofessionalism.
TO THE UPS PERSON REPLYING TO THESE REVIEWS: Stop apologizing and do something about the poor customer service that is repeated over and over in these reviews for a long time. Sorry isn't enough. Fix it!
REPLY TO OWNER:
First visit: 21 July 2025 before 10:00
Second visit: 28 Jul 2025 approx 09:35 (receipt is stamped 09:47) - I was in for a notary service; the notary is the one speaking very loudly to another customer - seemingly shouting in my face for her voice to be heard across the store up to the customer reaching the counter to drop off many packages.
That's all I have for you. Your internal surveillance cameras should fill in any blanks.
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July 2025 by Kevin Trinh
Got into the store first & was up next to get service with one representative helping someone else. 2 other customers came in right behind me so the remaining 2 representatives came up to the register & helped the new customers instead of helping me when I came in before the other 2. As I was standing there, it was obvious I was annoyed. After 3-4 minutes, sensing my annoyance, the rep I was waiting for asked me if I was dropping off. I said yes & showed him my Amazon return QR code which he scanned and my encounter was done in 15 seconds. Poor customer service.
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June 2025 by Joe Anonymous
Well every single other UPS store closes at 7:00 or 8:00 this one closes at 6:00 p.m...
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June 2025 by Marg R
The staff at this UPS store is extremely helpful. I come here regularly. Kaylee, Kim, Maria, Royann and Robert are a few of the folks there who have helped me. They are always professional, polite, and go above and beyond. I use them for a variety of services like to send and receive faxes, notarize documents, returning Amazon packages and mail packages.
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May 2025 by Mark Crawford
Love this store always have my mail ready to go
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May 2025 by David Ryan
The most disrespectful and unhelpful staff. How does this place stay in business? Hire staff with some semblance of customer service skills or just close your shop. What a joke. Avoid this business.
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May 2025 by Jeanna DeMarco
I experienced poor customer service during my visit. The young woman assisting me was rude and unprofessional. When she couldn’t answer my question, she loudly called for the manager rather than handling the situation calmly. She then made a snide remark implying that I hadn’t been clear, which I found disrespectful and unnecessary. She was the one who clearly didn’t understand my question or had the knowledge to answer it.
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May 2025 by Sabi Sabi
Jacklin is very rude manager
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April 2025 by Saraphina
Horrible customer service they made.You feel you're not welcomed there, it's like your presence is just nuisance to them.
That make me question if they even like their jobs. Most customer service people, are positive and welcoming, but not this place, guess what your customer don't deserve that kind of emotional abuse!
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February 2025 by Masayo Taylor
This is so the owner will know what happened to me at the UPS store at Village Center today. A male attendant shamed me for asking for help with a box.
I am 82 year old small framed female with acting back pain.
I asked the attendant to help me to bring in a box from my car parked in front of the store.
He told me it was outside his job description.
He grudgingly brought in my box from the car and processed the sending, he left bad impression to me.
UPS store need to be more selective to hire their crew. Human decency is important.
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January 2025 by Libby Zorbas
Easy, convenient, open Sunday, AAA discount.
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January 2025 by Diamond Lou
I hadn't been inside of a UPS Store in years and my goodness I picked the right one yesterday!
I had MANY documents that needed to be notarized and some required witnesseses, which I didn't readily have. I called ahead of my visit and Kamrynn was so nice. She informed me that they could supply witnesses (the staff).
The entire staff, including Robert was outstanding! They are all knowledgeable with top-notch customer service skills, but the superstar of my pleasant experience at the store was Royanne!
Not only did Royanne expertly notarize all of my documents, but she went above and beyond in helping me organize the mess of documents I had brought in. I walked out with every document in order.
Royanne is meticulous and expertly completed all notarizations in minimal time. She's accommodating, possesses a friendly demeanor, and is a true professional! This will be my go-to place for future notarizations. I highly recommend this store and their fantastic staff!
