The United States Postal Service location at 7925 W Russell Rd receives mixed reviews from customers, highlighting significant variability in the experience. Positive reviews frequently praise the staff as efficient, friendly, and helpful, with specific mentions of employees going out of their way to assist customers. Many report that lines move quickly and the office is very clean. However, negative experiences are also common, with complaints about the service being extremely slow, comparing the pace unfavorably to other agencies. Customers report long lines and inefficient processing times. A major point of frustration is package handling, including issues with redelivery and the requirement to pick up items in person. Additionally, the parking situation is widely criticized as difficult and problematic. While some customers defend the location and staff, noting that negative experiences are more likely to be reported, the consensus indicates that service quality at this post office can be inconsistent from one visit to the next.
Darnell is truly amazing, I have been looking for a package for close to a month and he was able to track it down!! Darnell is the kind of employee every owner dreams of having, this guy went above and beyond to help! Care plus Customer service! Thank you so much!
June 2026
If it were possible I would give this place zero stars. 17 years of dealing with this offices incompetence and slowness. Truly. Look at all the 1 star reviews. Does the Post Office even care?
September 2025
The lady employee tried kicking me out because I arrived at 4:52. Super hostile and made me uncomfortable.
