Wells Fargo Bank is praised for its excellent customer service and professional staff. Reviewers highlight the patience and helpfulness of employees, such as one who assisted in canceling checks after a break-in and another who helped open an estate account. Customers appreciate the friendly and respectful treatment they receive when managing both personal and business accounts. However, some have faced challenges with the appointment process, requiring app downloads and online banking setup to address specific needs. Overall, the bank is recognized for its supportive atmosphere and efficient service.
Excellent customer service and great remodeled layout.
January 2025
Alexis jones on the customer service is the best. She patiently helped my auntie to cancel all her checks after the breakin to her house. Thank you Alexis n wells fargo.
August 2024
Have a Roth that needs to be closed went to bank was told to make an appointment I have to first download an app which works terribly on my phone then I have to set up an acct for online banking to make an appointment to speak with a heman in person about closing my Roth which wasnt even started all the way still havent... read full comment
