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February 2024 by Les
Ashley was absolutely amazing! She was very knowledgeable and knew what she was doing - def on top of everything and very professional
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January 2024 by You Matter
Navy Federal Credit Union used to be a very great Credit Union Bank. I don't know what's going on but they are going down hill to include their customer service and just the way they provide services to their customers. If you're looking for a great Credit Union try "America First Credit Union." Navy Federal Credit Union and USAA have really went dowm hill in the quality of service that they give their customers now. Treating Active Duty, Veterans, their Families and Sponsored members with poor service is very disappointing and disrespectful to say the least. Not to mention they are now in trouble for discriminatimg against Black Loan Applicants (Veterans and Active Duty People who fought for this Country) just like Bank of America did to Black Loan Applicants a few years ago. I no longer recommend Navy Federal Credit Union. Also, "Chris" at the Decatur and 215 location who was working at the counter had a very unnecessary, unaccommodating, sarcastic demeanor about him...poor Customer Service is what it boils down to.
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January 2024 by T White
Every single time I come here the atms are out of service. Like honestly makes no sense that a well know establish bank has these issues. This is totally unacceptable, especially when all of their competitors atms work flawlessly. I am seriously considering switching banks.
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January 2024 by Kis La
The Atm never works for deposits at this location and the inside is always long lines out the door. We need more locations in Las Vegas with all the military people!
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January 2024 by Lashun 9274
I absolutely loathe this location. They have a 30-something male worker that always is rude to me and I try to avoid him. I passed on going to his window this last time and he came over to the lady helping me and she acted intimidated by him. Now he is the manager and not a teller, but still acts funny when he sees me. They know they have a racist working there and condone it.
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December 2023 by Jess Hadden Cooley
I was reluctant to visit this branch because of some of the reviews. However, in my case, I received superior service from Skyler, who was staffing the front desk. It was crowded, but people were getting through the line. I recommend this branch. Thank you, NFCu
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October 2023 by Joseph Montague II
I went to the Navy FCU today (10/02/23) and was required to identify that I was disabled and wait.It’s my understanding that this may be a violation of the Americans Disability Act (ADA) especially if a condition of receiving services at the Navy FCU.Furthermore, after signing in I was required to be seated and wait as if though I was applying for a loan.I am 100% disabled and feel humiliated by the poor services and negative treatment and the process in that you have to identify yourself as someone “handicapped,” which may be contrary and a violation under the ADA provisions. Nonetheless discriminatory in nature.
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September 2023 by Felycia Martin
So yes they need at least two more brick and mortar locations and more ATM’s across the city that BELONG to them. This is the reason for 4 stars.With that said, I’ve never been treated with anything other than respect and smiles. I actually got up to a teller after standing in a long line and of course I wasn’t happy… the young lady’s response to my bad mood put me in a great mood??? She made me laugh so hard being mad Want an option any longer.
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August 2023 by Ron C.
ATM use only so cannot review service. Atm dispenses $50s and $20s. $100 bills would be good or better
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August 2023 by Mike S.
We decided to get a car loan with NFCU. By far the most difficult process we have ever done. You cant call the branches directly you have to call the main number and talk to rude and unhelpful representatives like Lativa. We spent hours on the phone to have literately nothing figured out or finished.Their rates are good but its not worth the pain of dealing with NFCU.
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August 2023 by James Chang
Slow. Not enough employees to handle the volume of customers. We came in to do a wire transfer and waited over an hour. We saw people who came in after us being called so checked again with the the receptionist. She never put us on the freaking list! We’ll be closing our account and moving to Well Fargo
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July 2023 by Daniel Agana
Worst service today in years at NFCU. No greetings from front desk and teller. Didn’t seem they wanted to be working on a Wednesday. Attitude problems. Been a member for over 30 years and quality of service is going down to 1 star.
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July 2023 by lasting karma
I had my mobile deposit suspended because a check “seemed fraudulent” and I even wrote up an appeal to which they simply said “No”. I simply don’t have the time to drive 30 minutes everytime I need to deposit a check from my job. A horrible bank without an ounce of common sense, will be closing my account.
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July 2023 by Douglas Monroy laca
People stop going to Navy Federal. Hope this bank goes under have a business accounts and they be holding my checks for 10 days. It’s the worst back I have ever bank with. I am closing my account tomorrow. They want to hold your money and then charge your overdraft. nothing but scammer!!!!!
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May 2023 by W G
Meh, I have no problems here and everyone is pleasant enough.My problem is more with Navy federal itself. The problem is they can borrow my money for basically free, but when I want to borrow theirs it's a problem.The background for this is I've had almost 50k in savings there for a couple of years and over 30k at the time I applied for a loan. I've worked at my job full-time for a major corporation as a union worker for 25 yrs! I show on paper 89k but really bring home around 115k and have great credit.Between me and my lady we have almost 80k in savings in Navy federal and I would put her on the loan if needed. We could/would have no problem putting 5-10% down on a 400k house.My only debt is less than 5k so I don't know what the problem was.They took forever to even give me an answer (over a week) and it was like pulling teeth to get the answer... Denied.Even with both of us applying for the second time. My lady showed $110k on tax return, has excellent credit and owns her own home (mortgaged but we would rent for a good profit)Again took forever to find out we were denied.So I went through a normal lender and got easily approved within 1 day and better interest rate by myself. It was even the loan officers weekend and he was in total communication with me the whole time.He said he didn't know what they were looking at I could get approved for a good amount more no problem.So I put my bid on the house but unfortunately I missed out because there was already a bid that ended up getting accepted right when I was making my offer.So thanks a lot Navy federal. I'm wondering if I even need to stay with you anymore as I'm already with Chase anyways.?
