Navy Federal Credit Union is a well-regarded financial institution that serves the armed forces, DoD, veterans, and their families. It offers good rates, discounts, and award-winning 24/7 member service. Members appreciate the bank's support for the military and its understanding of service members' needs. With over 350 branches worldwide, Navy Federal strives to provide convenient access, though some customers mention that long lines can occur, especially when branches are few in certain areas. Despite this, many see the long lines as a sign of popularity and trust, and believe the bank does its best to accommodate everyone. Customers value the friendly, courteous staff and online services that help expedite tasks like ordering cashier’s checks. Staff members are often praised for their professionalism and knowledge, with specific mentions of employees who are helpful and top-notch. The bank’s security measures are also appreciated, especially in situations like identity theft, where Navy Federal’s security protocols proved effective. While some reviews mention occasional frustrations with long wait times, many emphasize the importance of patience and kindness, both towards staff and fellow customers. They recognize that customer service can be challenging but are appreciative of the efforts made by representatives to help. Overall, Navy Federal Credit Union is seen as a trustworthy, supportive, and member-focused institution that values its members and their service. Its commitment to serving those who serve and its dedication to good service make it a highly recommended financial partner.
I had an issue when my checking account was compromised. The personal banker I dealt with took the time to make sure everything was cleared up and got me back to being able to use my account.
Also any time I have been into the branch, I have been greeted and all the bankers are extremely friendly and helpful.
December 2025
Not enough locations in Las Vegas Nevada, the hours should be longer on saturdays
September 2025
This location has an amazing staff. Everyone on the team is always helpful, support each other and keep things running smooth even when the lines are long. I've never felt I was waiting long regardless of how many people. Ashley is my favorite though! Good energy good vibes always bring me back! Keep up the good work guys!😁👍
