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November 2023 by Thewarhorse47
Friendly, helpful staff. I drive past other hardware stores to get to Carter Bros because they always have the nuts, bolts, and accessories I need. A good example is stainless metric. There is a hardware store right by my house who has metric and stainless but not metric stainless. I pass Home Depot because the staff is useless and hard to find.
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November 2023 by Kevin Massey
This Hardware store is AMAZING! Wow imagine that, you walk in and someone actually greets you and ask's if you need help. Not like well I won't mention their names lol. I can't believe how many items are in this store. There is a basement and it's packed too. I found what I needed to fix my lamp without having to go to Amazon. Ace Carter Brothers ROCKS.
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October 2023 by Andrew Moore
great location. not much else. They have two people working there and for some reason act like they need those two people to ring one person up. I was looking for a hex bolt and the guy just bolted upstairs after helping some babbling customer. I'm not sure why he couldn't help any of the 3 people looking for bolts and nuts while his coworker could have maybe rung up the babbling customer. The store looked like it probably didn't have what I was looking for. it's great to support local businesses when they provide superior services and goods, but not when they act like this.
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October 2023 by Rick Reynolds
Love the guys in there. Always funny and helpful. It seems to be a little more expensive than the bigger hardware stores . But ok for going to pick up things for smaller jobs around the house.
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October 2023 by K
This is the best local hardware store and we are grateful to have them in the neighborhood.
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September 2023 by Mari M.
Love this place. I can come in with random lists and am always met welcomingly. Staff is great with kids, fun place for a kid. Parking is usually pretty easy.Ace is national, but locations are privately owned. I love the selection, layout, and vibe of this place, so whomever owns it is doing a great job! Ordering online from Ace is (insert hands up emoji here). They run out of seasonal stuff and delivery can be quick or not so quick. But if you're in need for some random things today, they probably have them and are worth checking out.
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September 2023 by Sean Ham
Very nice, well stocked and organized store with friendly knowledgeable staff.
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September 2023 by J Z
I think it’s great that this place employs the developmentally disabled but these 2 might need supervision.I walked in and asked for a product recommendation and the guy behind the counter was rather condescending but pointed me In the right direction. He leaned back and watched me as I headed up the aisle and when I clearly was having trouble finding the item, he just kept shouting instructions.There were no other customers in the place so he could have easily walked me directly to the item (like they always do at Home Depot) but he seemed to be amused at watching me get lost.Then I went searching for another item and asked his associate (standing around doing nothing and also offering no assistance) for help. Same thing. When I finally found what I needed I let out a “Eureka” and I heard one of these poor souls making fun of me, not trying to hide it, (just like I read in another review of Carter’s.) The other guy laughed at me, too.I was getting a little annoyed but it was then that I realized that these 2 are seriously mentally handicapped and should be pitied. I would guess their development probably is equal to that of a 13-year-old boy. It’s not their fault.I know a lot of stores hire mentally retarded folks for menial jobs like this and I think it’s great! But maybe these workers need supervision because they are not good for business. I know that was my first and last visit to this store.
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September 2023 by Lori Jorgensen
This was the easiest purchase I ever made, the clerk was so friendly and helpful, I will go back.
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August 2023 by Keegan C.
They have never heard of customer service. The gentleman behind the counter was very rude not just to me but the elderly lady waiting behind me. He was definitely not going to go out of his way to help anyone. He snapped at her to go to the other register and was just plain rude. He was also rude to another man that was asking where something was in the store. He was so lazy he was not about to help him, he just told him it's just down that aisle over there. I plan not to return.
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July 2023 by Shane SanClemente
Excellent hardware section. I have never been disappointed. Please always be in my life.
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July 2023 by Sean Taylor
It's always fun to visit this old hardware store. If they don't have it, you don't need it. Very helpful staff.
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July 2023 by Abril Silva
Went in there to get a tool for my car, and a nice guy went out of his way to help me find what I was looking for. Very helpful, thank you!
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June 2023 by Andrew Oxner
Excellent hardware store with a good selection of metric and standard hardware, but like many businesses after Covid, these folks have closed their restrooms to public access, and not re-opened them. There’s nothing quite like trying to sort through and get the right nuts and bolts for a project when you really need to go. I’m very frustrated with stores that don’t provide basic accommodations for paying customers - that’s just bad service, and I’ll take my business elsewhere until they fix it!
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June 2023 by LAURIE
I love my friendly neighborhood hardware store! This place is great, I enjoy the people who work here. They are knowledgeable and kind.